Customer Service Advisor - German 2026

Concentrix Philippines; Quezon City; On-site; PHP 300,000 - 460,000; Full time

Job summary

Concentrix Philippines in Quezon City is seeking a Customer Service Advisor fluent in German to handle consumer inquiries and resolve issues at Level 1, across multiple channels.

You will follow established processes, document cases, and aim to meet performance goals while supporting a positive customer experience. This is a full-time, on-site role at E-Commerce Bldg 1, Ground Floor.

Qualifications

• German language proficiency is required.
• Experience in customer service or support is preferred.
• Ability to troubleshoot and research solutions to resolve issues.

Responsibilities

• Serve as the first point of contact for consumer inquiries across channels.
• Troubleshoot, document cases, and provide Level 1 resolutions.
• Escalate complex issues per procedures to ensure customer satisfaction.

Skills

German language proficiency

Customer service

Communication skills

Job description

Job Title

Customer Service Advisor - German 2026

Job Description

The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.

Location

PHL Quezon City - E-Commerce Bldg 1, Ground Flr

Time Type

Full time

Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

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