Customer Relations Service Representative | Manila

The SM Store (SM Mart Inc.); Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a responsible individual to oversee the CRS operation of the store and provide administrative support as directed by her/his immediate superior. This role emphasizes compliance with CRS directives and efficient store procedures.

Key duties include enforcing CRS regulations, responding to incidents, assisting investigations, and ensuring proper handling and reporting of Items Left by Customers / Employees in the store. A bachelor's degree is required.

Qualifications

• Graduate with a Bachelor's degree.
• Prior work experience is preferred but not required.

Responsibilities

• Oversee the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior
• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Skills

Administrative skills

Regulatory compliance

Investigation support

Education

Bachelor's degree

Job description

Responsible in overseeing the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior

Responsibilities

• Ensure strict implementation of all company regulations and directions coming from the CRS Division

• Respond to incidents and execute emergency programs in the branch

• Assist in the conduct of an investigation

• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications

• Graduate of any Bachelors Degree

• Preferably At least with 1 year of work experience in any field