Customer Onboarding Executive

Locad; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

A logistics technology company in Manila is seeking an Onboarding Manager to lead client onboarding and ensure smooth transitions. The ideal candidate will have strong communication skills, empathy, and the ability to manage multiple tasks. Responsibilities include conducting training sessions, collaborating with teams, and enhancing the onboarding process. The role offers benefits like annual performance bonus and health coverage from day one.

Benefits

Annual Performance Bonus

25 Days of Paid Time Off

Health Maintenance Organisation (HMO) Coverage from Day One

Provided MacBook for Enhanced Productivity

Annual Learning & Development Budget for Professional Growth

Qualifications

• Proven ability to deliver high performance with minimal supervision.
• Strong verbal and written communication skills to engage with clients.
• Passion for building relationships and helping clients succeed.

Responsibilities

• Manage the onboarding of multiple clients simultaneously.
• Collaborate with internal and external teams to implement systems.
• Conduct video call training sessions with clients on processes.
• Refine onboarding content and operational processes.
• Identify gaps to enhance the client onboarding journey.
• Provide updates on the status of clients in the onboarding pipeline.

Skills

Strong verbal and written communication skills

Attention to detail

Ability to deliver high performance with minimal supervision

Empathy and patience

Relationship building

Job description

About Locad

Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, Indonesia, China, Australia, the USA, Saudi Arabia, and UAE with more locations opening soon. Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward

Why Choose Locad?

• Annual Performance Bonus
• 25 Days of Paid Time Off
• Health Maintenance Organisation (HMO) Coverage from Day One
• Provided MacBook for Enhanced Productivity
• Annual Learning & Development Budget for Professional Growth

What You’ll Do

• Lead Seamless Onboarding: Manage the onboarding of multiple clients simultaneously, ensuring a smooth and hassle-free transition to LOCAD.
• Be the Bridge: Collaborate closely with both internal and external teams to implement client products and systems effectively.
• Train & Empower: Conduct engaging video call training sessions with clients on our systems and processes.
• Drive Continuous Improvement: Regularly refine onboarding content, guidelines, and operational processes to optimize how we operate.
• Spot Opportunities: Identify gaps or areas to enhance the client onboarding journey.
• Keep Stakeholders Informed: Provide timely updates and reports on the status of assigned clients in the onboarding pipeline and projected completions.
• Be a Team Player: Support the onboarding team with ad-hoc tasks whenever needed.

What You’ll Bring

• A proven ability to deliver high performance with minimal supervision.
• Strong verbal and written communication skills to effectively engage with clients and stakeholders.
• A genuine passion for building relationships and helping clients succeed.
• Sharp attention to detail and strong prioritization skills to manage multiple tasks and clients at once.
• Empathy and patience to guide clients confidently through the onboarding process.

How to Apply

The best way to apply is to follow the link to our website. if you don\'t have a CV, a LinkedIn profile will do.

Every application will receive a response.