Customer Network Support Engineer

Ericsson Telecommunications Inc.; Pateros; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

Ericsson Telecommunications Inc. is seeking a knowledgeable Support Engineer to operate and support Ericsson NFVI and CNIS platforms across production, pre-production, and lab environments, ensuring high availability and resiliency for 5G and other workloads.

The role includes troubleshooting, incident management, deployments, upgrades, and automation development using Python, Bash, Ansible, and Terraform, with collaboration across cross-functional teams.

Qualifications

• Bachelor's or master's degree in computer science, telecoms, engineering, or equivalent practical experience.
• 10+ years hands-on experience in cloud infrastructure and network operations, preferably in telecommunications or large-scale distributed environments.
• Strong Ericsson NFVI and CNIS deployment experience in production environments.

Responsibilities

• Operate, troubleshoot, and optimize Ericsson NFVI, CNIS, CEE, Kubernetes, SDN/SDI, networking, and storage platforms.
• Support CNIS data fabrics, Anycast Gateway, BGP, EVPN/VXLAN, ECMP, Clos/spine-leaf architectures, and multi-VRF environments.
• Lead complex incidents from triage through root cause analysis, permanent remediation, and post-incident reviews.

Skills

Analytical skills

Problem-solving

Communication

Ownership

Education

Bachelor's or Master's degree in computer science or related field

Tools

Python

Bash

Ansible

Terraform

Kubernetes

Prometheus

Grafana

ELK

Job description

About the Role

At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged to operate and support Ericsson NFVI and CNIS platforms across production, pre-production, and lab environments. Ensure high availability, performance, and resiliency for 5G, IMS, and other VNF/CNF workloads.

Key Responsibilities

• Operate, troubleshoot, and optimize Ericsson NFVI, CNIS, CEE, Kubernetes, SDN/SDI, networking, and storage platforms.
• Support CNIS data fabrics, Anycast Gateway, BGP, EVPN/VXLAN, ECMP, Clos/spine-leaf architectures, and multi-VRF environments.
• Lead complex incidents from triage through root cause analysis, permanent remediation, and post-incident reviews.
• Contribute to HLD/LLD, deployments, upgrades, expansions, migrations, and infrastructure changes in line with Ericsson and customer processes.
• Improve capacity, performance, failover, ingress/egress optimization, and overall infrastructure resiliency.
• Plan and execute upgrades, patching, hardware refreshes, and compatibility or regression testing.
• Develop automation and infrastructure-as-code using Python, Bash, Ansible, and/or Terraform.
• Maintain monitoring, logging, alerting, telemetry, runbooks, topologies, and operational documentation.
• Collaborate with CU, PDU, design, product, and customer operations teams, and mentor junior engineers.

Required Qualifications and Experience

• Bachelor's or master's degree in computer science, telecommunications, engineering, or equivalent practical experience.
• 10+ years of hands-on experience in cloud infrastructure and network operations, preferably in telecommunications or large-scale distributed environments.
• Strong experience with Ericsson NFVI and/or CNIS deployments in production environments.
• Proven experience with data center fabrics, production Kubernetes/CEE clusters hosting CNFs, and storage platforms supporting telco workloads.
• Demonstrated ability to lead complex technical incidents and deliver root cause analysis and remediation.

Technical Skills

• Ericsson NFVI and CNIS architecture, including compact and scalable fabric designs.
• IPv4/IPv6, BGP, EVPN/VXLAN, ECMP, Anycast Gateway, LAG/MC-LAG, and high-availability networking.
• Kubernetes cluster operations, CNF deployment patterns, service exposure, ECFE, networking, storage integration, and upgrades.
• SAN, NAS, and software-defined storage, including performance, capacity, resiliency, and I/O troubleshooting.
• Monitoring and logging tools such as Prometheus, Grafana, ELK, or equivalent.

Soft Skills

• Strong analytical, problem-solving, communication, collaboration, and ownership skills.
• Ability to work effectively across teams and cultures, including during high-pressure incidents.
• Willingness to mentor engineers and improve operational reliability.

Nice to Have

• Experience with Ericsson 5G Core, IMS, PCG, PCC, or other core network VNFs/CNFs.
• Familiarity with service meshes, ingress controllers, and network policies.
• Networking, cloud, or Kubernetes certifications such as CCNP, CCIE, or CKA.