Customer-Focused Field Service Engineer

Asia Integrated Machine Inc.; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Job summary

Asia Integrated Machine Inc. in the Philippines is seeking a field service technician to join a customer-facing technical team responsible for maintaining, repairing, and supporting equipment at customer sites.

You will inspect, repair, and perform preventive maintenance, troubleshoot issues, and generate clear technical reports while traveling to client locations as needed. The role emphasizes strong customer communication and professional conduct to support service quality and company success.

Qualifications

• Technical experience in equipment inspection, repair, preventive maintenance, and troubleshooting.
• Knowledge of electronics and ability to interpret manuals, schematics, and wiring diagrams.
• Experience using standard test instruments and hand tools.
• Strong reporting and problem-solving skills.
• Customer-focused communication and professional approach at customer sites.
• Willingness to travel to customer sites as required.

Responsibilities

• Inspect, repair, and perform preventive maintenance and troubleshooting at customer sites.
• Write technical reports, record customer complaints, and forward issues to the responsible department.
• Generate spare parts orders when required, subject to customer approval.
• Install equipment modifications when required.
• Interpret maintenance manuals, schematics, and wiring diagrams.
• Repair equipment using knowledge of electronics, standard test instruments, and hand tools.
• Maintain a professional appearance and manner consistent with client and company expectations.
• Provide support and cooperation to management and colleagues.
• Contribute proactively to the success of the company and the quality of customer service.

Skills

Equipment inspection and repair

Preventive maintenance

Troubleshooting

Electronics knowledge

Technical reporting

Customer-focused communication

Job description

Asia Integrated Machine Inc. in the Philippines is seeking a field service technician to join a customer-facing technical team responsible for maintaining, repairing, and supporting equipment at customer sites.

You will inspect, repair, and perform preventive maintenance, troubleshoot issues, and generate clear technical reports while traveling to client locations as needed. The role emphasizes strong customer communication and professional conduct to support service quality and company success.