Customer Experience Transformation Director

Customer Experience Manager; Mandaluyong; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Sunnies Philippines is seeking a Customer Experience Director to lead enterprise CX transformation assessments and roadmap engagements, championing improvements across the Sunnies experience. You will guide cross-functional teams to deliver cohesive, customer-centric strategies across channels and touchpoints.

The role focuses on building architectures for ongoing CX improvements, aligning with sales, marketing, and product teams, and driving measurable outcomes in customer satisfaction and

Qualifications

• 8–10 years of consulting in marketing tech, digital transformation, or CX strategy.
• 5–7 years in UX design, analytics, and web tech practices.
• Working knowledge of CRM, DAM, ecommerce platforms and Google Analytics.

Responsibilities

• Lead or support enterprise CX transformation assessments and roadmaps.
• Develop online and offline CX to deliver end-to-end experiences across touchpoints.
• Guide sales and marketing to maintain customer-centricity while acquiring customers.
• Coordinate with teams to align with CX strategy and drive cross-functional changes.
• Identify pain points and create actionable roadmaps from journey maps.
• Engage with customers via workshops and research to understand needs.
• Drive retention, reduce churn, and improve satisfaction metrics.
• Develop journey listening points and segmentation strategies from feedback.

Skills

Executive communication

Collaboration across teams

Digital marketing

Customer experience strategy

Analytical mindset

Tools

CRM

DAM

Ecommerce platforms

Google Analytics

Job description

Sunnies Philippines is seeking a Customer Experience Director to lead enterprise CX transformation assessments and roadmap engagements, championing improvements across the Sunnies experience. You will guide cross-functional teams to deliver cohesive, customer-centric strategies across channels and touchpoints.

The role focuses on building architectures for ongoing CX improvements, aligning with sales, marketing, and product teams, and driving measurable outcomes in customer satisfaction and