Customer Experience Specialist (Portuguese Speaker)

A.P. Moller - Maersk; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Maersk in Manila seeks a Portuguese‑speaking Customer Experience Specialist to support end‑to‑end landside transport execution for our global network. You will manage bookings, planning, vendor coordination, and order closure to ensure reliable, cost‑effective landside delivery.

The role requires 3–5 years in Customer Service or shipping-related roles, fluency in Portuguese and English, and strong MS Office and SAP BI skills.

Qualifications

• Bachelor’s degree required.
• Fluent in Portuguese and English.
• 3–5 years in Customer Service, BPO or shipping landside processes.
• Proficient with MS Office and SAP BI tools.

Responsibilities

• Manage end-to-end landside shipment execution—from booking to order closure using SAP TMS.
• Plan and optimize transport, including vendor allocation and scheduling.
• Monitor execution and proactively resolve exceptions across stakeholders.
• Coordinate with transport vendors to ensure service delivery, compliance, and performance.
• Collaborate with regional front office teams and participate in team meetings for improvements.

Skills

Portuguese language

English language

Customer service

BPO experience

Shipping knowledge

Education

Bachelor’s degree

Tools

MS Office

SAP BI

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Portuguese Customer Experience Specialist

This role is responsible for supporting end-to-end transport execution, including planning, vendor coordination, exception management, and order closure using SAP TMS. As an Operations specialist, play a critical role in ensuring efficient, cost-effective, and reliable landside delivery for our global logistics network.

Key Responsibilities

• Manage end-to-end landside shipment execution—from booking and planning to delivery and order closure—using SAP TMS

• Plan and optimize transport, including vendor allocation, scheduling, and handling changes (amendments/cancellations)

• Monitor execution, proactively manage exceptions, and ensure timely resolution across stakeholders

• Coordinate with transport vendors to ensure service delivery, compliance, and performance adherence

• Ensure accurate system updates, cost validation, and timely order closure to support billing and profitability.

• Coordinate work closely with external parties – vendors, terminals, customers and internal functions – finance, procurement, customer experience.

• Build strong engagement with regional front office teams

• Participate in internal team meetings and contribute with ideas/suggestions for overall improvement of the operations business unit.

Qualifications:

• Bachelor’s Graduate

• Should be able to speak and write Portuguese and English

• Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)

• Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague wouldbe responsible foroperating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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