Customer Experience Agent l Pasig City

Transcom Worldwide (Philippines), Inc.; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

Transcom Worldwide (Philippines), Inc. is seeking passionate Customer Service Representatives to deliver exceptional support for a leading US Electronics brand. The role involves managing customer inquiries and promoting satisfaction through effective problem-solving and excellent communication skills within a supportive team environment.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for career development

Supportive and collaborative team environment

Modern and comfortable work facilities

Qualifications

• Minimum of 6 months of customer service experience required.
• Fluency in English to communicate effectively in a team.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Handle inbound customer inquiries and complaints via phone, email, and chat.
• Identify and resolve customer issues while documenting interactions.
• Contribute to the continuous improvement of customer service processes.

Skills

Communication

Problem-solving

Interpersonal Skills

Education

At least college level

Tools

CRM Software

Job description

About the role

Transcom Worldwide (Philippines), Inc. is looking for passionate and tech-savvy Customer Service Representatives to join our dynamic team in Pasig City. In this role, you will be the voice of a leading US Electronics brand, delivering top-tier support to customers across a range of innovative consumer tech products. You’ll handle inquiries, troubleshoot concerns, and ensure every interaction reflects the quality and reliability the brand is known for—driving customer satisfaction, loyalty, and a seamless digital experience.

What you'll be doing

• Handle inbound customer inquiries and complaints via phone, email, and chat

• Provide accurate and timely responses to customer questions and concerns

• Identify and resolve customer issues, and escalate complex cases as needed

• Maintain detailed records of customer interactions and document resolutions

• Contribute to the continuous improvement of customer service processes and procedures

• Adhere to company policies, procedures, and quality standards

What we're looking for

• Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner

• Strong problem-solving and decision-making abilities to effectively handle customer inquiries and concerns

• Proficient in using computer systems and customer relationship management (CRM) software

• Previous experience in a customer service or call centre environment is preferred

• Fluency in English and the ability to communicate effectively in a team environment

• Flexible and adaptable to work in a fast-paced, dynamic environment

Qualifications for a CSR Role

• At least college level.

• Must be 18 years old and above.

• Minimum of 6 months of customer service experience

• Call Center experience (6 months) is required.

• Must be willing to work onsite with a flexible schedule.

What we offer

• Competitive salary and performance-based bonuses

• Comprehensive health and wellness benefits

• Opportunities for career development and growth

• Supportive and collaborative team environment

• Modern and comfortable work facilities

About us

Transcom Worldwide (Philippines), Inc. is a leading provider of customer experience solutions, specialising in customer service, technical support, and sales. With a global presence and a strong track record, we are committed to delivering exceptional service and creating lasting value for our clients and their customers.

If you are passionate about providing top-notch customer service and want to be part of a dynamic and growing organisation, we encourage you to apply now.