Customer Delivery Manager

Remote Genie; Philippines; Hybrid; PHP 1,004,000 - 1,674,000; Full time

Job summary

Smartly is seeking a Customer Delivery Manager to oversee end-to-end delivery across media, creative, and performance teams. You will coordinate cross-functional stakeholders, manage timelines, and safeguard delivery quality while keeping programs on track.

You will own reporting, insights, and SOP alignment, work with NORAM hours in a hybrid setup, and drive momentum across multiple workstreams with a proactive, detail-oriented approach.

Qualifications

• 3+ years of project management experience.
• 3+ years in digital advertising (media background social/programmatic).
• Proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data.

Responsibilities

• Oversee end-to-end delivery across multiple teams.
• Coordinate cross-functional stakeholders to align priorities and expectations.
• Create reports and provide insights on delivery performance.
• Ensure activities follow SOPs and meet deadlines.
• Self-manage time and tasks to hit deadlines.
• Own delivery communications from briefing to launch reporting.
• Confirm and manage timelines and turnover times (TAT).
• QA check and ensure quality of creatives (storyboards, mocks, final outputs).
• Build campaign structures and ensure alignment between media and creative.
• Ensure strategies are deliverable and efficiently executed.
• Utilize industry knowledge for idea generation.

Skills

Project management

Digital advertising

Communication

Time management

Coordination

Prioritization

Team player

Tools

Google Sheets

Microsoft Excel

Job description

The Customer Delivery Manager is responsible for overseeing end-to-end delivery across Media, Creative, Smart Services, Creative Delivery, and SparkWorks, ensuring projects move from planning to execution smoothly and on schedule. This role manages timelines, coordinates cross-functional stakeholders, and keeps teams aligned on priorities, deliverables, and expectations. They act as the central point of accountability for delivery, proactively identifying risks, resolving blockers, and maintaining momentum across multiple workstreams. The role also safeguards the overall quality and consistency of creative outputs, ensuring work meets strategic objectives and delivery standards.

As a Customer Delivery Manager at Smartly, you will

• Manage end-to-end creative delivery process
• Engage and collaborate daily with internal teams
• Create reports and provide insights
• Complete activities according to best practice and SOPs
• Self-manage your time and tasks, prioritize to meet deadlines
• Own creative delivery communication (briefing production QA launch reporting)
• Confirm and manage timelines and turnaround time (TAT)
• QA check and ensure overall quality of creatives (storyboards, mocks, final creatives)
• Build campaign structures (e.g. decision tree), ensure alignment of media and creative
• Ensure creative strategies are deliverable and delivered efficiently
• Utilize industry/platform knowledge for idea generation

We’re definitely looking for you, if you

• Have flawless written and verbal communication skills
• Have 3+ years of project management experience
• Have 3+ years in digital advertising (must have media background social/programmatic)
• Are proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data.
• Have the ability to negotiate and deliver difficult news to clients/stakeholders
• Have excellent time management, coordination, and prioritization skills
• Have great attention to detail, highly organized, self-starter
• Are able to multitask and meet critical deadlines in a fast-paced environment
• Are a good team player with a positive attitude
• Are amenable to NORAM working hours (8:00pm to 5:00am) and hybrid setup

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms, and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

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