Customer Care Staff

Buscojobs; Cagayan Valley; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading job platform is looking for an administrative assistant in Cagayan Valley, Philippines. The ideal candidate has excellent organizational and multitasking skills, proficiency in customer service, and is a college graduate, preferably with a business-related course. The role involves responding to customer queries, handling administrative tasks, and knowledge of insurance processes is a plus.

Qualifications

• Excellent organizational and multitasking skills.
• Proficient knowledge in customer service.
• Knowledge on insurance process is an advantage.

Responsibilities

• Responds promptly and professionally to incoming customer queries.
• Serves as a liaison with other departments on administrative matters.
• Responsible for interment scheduling and monitoring of clients' insurance.

Skills

Organizational skills

Customer service

Microsoft applications

Interpersonal skills

Communication skills

Education

College Graduate, preferably Business-related course

Job description

Responsibilities

• Responds promptly and professionally to incoming customer queries in person, phone or email
• Performs a range of staff or operational support activities
• Serves as a liaison with other departments on basic administrative or operational matters
• Maintains, processes and updates files, records, certificates, and other documents
• Responsible for interment scheduling and monitoring of clients' insurance from enrollment up to claims

Requirements

• College Graduate, preferably Business-related course
• Excellent organizational and multitasking skills
• Proficient knowledge in customer service
• Proficient in Microsoft applications and other computer applications
• With good interpersonal and communication skills
• Ability to maintain calm and polite in stressful situations
• Knowledge on insurance process is an advantage
• 1 year of previous admin assistant is a plus. Fresh graduates are also encouraged to apply