Customer Care Specialist

ECAM Technologies Corporation; Iloilo; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Day 1 HMO

Annual salary increase

Additional leave credits

Job summary

ECAM Technologies Corporation is seeking a Customer Care Specialist in Iloilo, Philippines to be the first contact for customer issues via phone or email. You will triage and resolve tickets with urgency while delivering outstanding service.

You will collaborate with internal teams, document issues in the CRM, and continuously expand knowledge of ECAM products to improve the customer experience. This role requires 1 year of customer service and excellent communication.

Qualifications

• At least 1 year of customer service experience.
• Excellent verbal and written communication.
• Comfortable interacting with leaders up to executives.
• Strong customer service mindset and can-do attitude.
• Demonstrated ability to multitask and manage time.
• Analytical and problem-solving skills.
• Ownership and accountability.
• Customer-focused and proactive communicator.

Responsibilities

• Provide full-time phone or email support for ECAM products and services.
• Document and report issues accurately in the CRM.
• Deliver exceptional customer service with respect and care.
• Serve as customer advocate between customers and internal teams.
• Proactively update customers on open issues.
• Maintain deep understanding of ECAM products and services.
• Collaborate with Customer Success, Account Executives and other teams.
• Contribute to knowledge base by documenting resolutions.
• Perform other duties as assigned by leadership.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Time management

Problem solving

Ownership

Tools

CRM

Job description

ECAM is looking for talented individuals like you! Be the next Customer Care Specialist!

ECAM, the leader in interactive surveillance is looking for an enthusiastic Customer Care Specialist. Someone who is passionate about the customer experience, loves working with people and thrives on solving problems. You will be the first point of contact for customer issues. You will triage and resolve tickets with urgency and care and communicate directly with customers over phone or email.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

• Full time phone or email support of ECAM products and services
• Accurately document and report issues within the CRM tool
• Providing exceptional service to all customers and treating them with respect and care
• Customer advocate and liaison between customers and Stealth internal teams
• Increase communication by proactively updating customers on open issues
• Maintain deep understanding of products and services provided by ECAM
• Partner with Customer Success Managers, Account Executives and other internal teams to provide the best customer experience possible
• Contribute to documenting issues with resolutions to grow the support knowledge base
• Other duties as assigned by leadership.

Qualifications:

• A year of Customer Service experience with combined voice and non-voice skills
• Excellent verbal and written communication skills
• Must be comfortable working with various levels of leadership – from managers to executives and owners
• Must demonstrate strong customer service behavior and the “do what it takes” attitude
• Must demonstrate ability to work effectively in a multi-tasking environment
• Excellent time management, issue management, and prioritization skills essential
• Demonstrated track record of outstanding customer service delivery
• Ability to defuse tense situations and willingness to comply with overall corporate and departmental policy
• Customer focus
• Analytical and problem solver
• Quick thinker and learner
• Effective communication
• Excellent organizational skills
• Ownership

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.