Customer Care Executive

Rentokil Initial Group; Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO (Health Insurance)

Group Personal Accident Insurance

Group Term Life Insurance

13th Month Pay

Paid Non working holidays

Annual pay increase

Vacation Leave

Sick Leave (with cash conversion)

Birthday Leave

Paternity/Maternity Leave

Matrimonial Leave

Bereavement Leave

Other perks

Job summary

Rentokil Initial Philippines is seeking a results-driven Sales/Service professional to achieve monthly KPI targets, prevent contract terminations, and ensure high customer satisfaction in Kalawaan, Pasig City.

You will handle contract documentation, coordinate with internal teams, and respond promptly to customer inquiries, with fresh graduates welcome to apply and opportunities for training and growth within a global leader in pest control and hygiene.

Qualifications

• College graduate of any related courses.
• Fresh graduates are welcome to apply.
• Excellent communication and customer relation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Proficient in MS Office applications.
• Willing to work in Kalawaan Pasig City.

Responsibilities

• Achieve monthly KPI and Sales targets.
• Act and prevent contract terminations and ensure customer contract retention.
• Monitor, evaluate and ensure customer service satisfaction.
• Act on changing customer needs, market conditions and competitor activity with speed and quality.
• Conduct survey and ensure pertinent details are clearly stated.
• Sell according to the prescribed pricing and discount structure.
• Comply with processes and quality standards.
• Use sales kits and sell professionally.
• Ensure all required documents for contract renewal and up-selling are complete and accurate.
• Drive SHE policy compliance and LTAR targets for Pest Control & Hygiene.
• Attend regular meetings and provide performance updates.
• Maintain records and submit reports on time.
• Attend to other duties as assigned.
• Attend to enquiries from prospects and existing customers.
• Build rapport and develop additional and repeat business.
• Execute the Customer Contact Strategy for customer satisfaction and retention.

Skills

Communication skills

Customer relationship

Time management

Multi-tasking

Education

Bachelor's degree in related field

Tools

MS Office

Job description

Rentokil Initial

Rentokil Initial is an international business services company employing 62,900 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

1. Sales / Service Efficiency

• Achieve monthly Key Performance Index (KPI) and Sales targets
• Act and prevent contract terminations and ensure customer contract retention
• Monitor, evaluate and ensure customer service satisfaction
• Act on changing customer needs, market conditions and competitor activity with speed and quality
• Conduct complete survey; ensure pertinent details are clearly stated.
• Sell according to the prescribed pricing as per the price list and discount structure or as approved by the management.
• Comply to all processes and procedures, quality standards
• Use appropriate sales kits and sell professionally.

1. Administration and Policy Directive

• Ensure all required documents/ paper works (like Service Agreements/Job Acceptance, SRS, IDAR, Service Cards, Credit Checklist, etc.) for contract renewal and up-selling businesses are complete and accurate and in accordance with SOP.

• Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene

• Attend regular meetings to address issues and concerns, performance review and weekly updates.

• Maintain accurate records and submit on time all reports and documents as required by management.

• Attend to other work related duties as may be assigned to you from time to time.

1. Customer Development

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• Conduct regular face to face customer visit to maintain good business relationship and thus improve customer retention.
• Act on potential sales and collection opportunities to help generate additional new business, up-selling and improve collection.
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.
• Ensure satisfactory after sales service is provided to clients and provide regular communications between the client and team, to provide strong team representation to meet the customer’s expectations.
• To attend to all enquiries from prospects and existing customers.
• Act on customer needs and goals within the organization to ensure quality delivery of the agreed solutions and services
• Build rapport with customer and develop additional and repeat business
• Execute of the Customer Contact Strategy for the purpose of customer satisfaction and retention.

1. Collection / Credit Management

• To assist with the collection of debts and credit issues.
• To manage the wellness of the customer’s account in ensuring good credit status and liaise with the credit controllers on effective cash collection to customers.

Do you have what it takes? If you want to be considered for this role you will need:

• College graduate of any related Courses
• Fresh graduates are welcome to apply
• With excellent communications and customer relation skills
• Ability to multi task, prioritize and manage time effectively
• Proficient in MS Office applications
• Willing to work in Kalawaan Pasig City

Are you interested? Here’s what you can expect when you join us…

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• 13th Month Pay
• Paid Non working holidays

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual’s differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.