Customer Care and Experience Specialist - Hybrid Local Account

Nexus Recruitment Group; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A recruitment agency is seeking Customer Care and Experience Specialists in Makati to handle client inquiries and support issues. The ideal candidate should possess strong communication skills, a customer-first mindset, and at least one year of experience in customer service. Responsibilities include resolving complaints, collaborating with teams, and improving customer satisfaction. Competitive environment and opportunities to enhance service processes.

Qualifications

• At least 1 year of customer service experience in any professional setting.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and issues with professionalism and empathy.
• Track, document, and follow up on customer interactions using CRM systems.
• Collaborate with internal teams to address customer concerns or service gaps.
• Identify opportunities to improve customer satisfaction and suggest enhancements.
• Monitor and analyze customer feedback to improve service processes.
• Maintain a positive, customer-first attitude across all interactions.
• Assist in onboarding new clients or guiding them through services/products.
• Ensure adherence to service-level agreements and company standards.

Skills

Strong communication skills

Customer-first mindset

Multitasking

Education

College graduate

Job description

We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person

• Resolve customer complaints and issues with professionalism and empathy

• Track, document, and follow up on customer interactions using CRM systems

• Collaborate with internal teams to address customer concerns or service gaps

• Identify opportunities to improve customer satisfaction and suggest enhancements

• Monitor and analyze customer feedback to improve service processes

• Maintain a positive, customer-first attitude across all interactions

• Assist in onboarding new clients or guiding them through services/products

• Ensure adherence to service-level agreements and company standards