Customer Care Advocate

API Delevan, Inc.; Philippines; Hybrid; PHP 391,000 - 670,000; Full time

Job summary

Regal Rexnord is seeking an Inside Sales CSR in the Philippines to provide basic customer service and promote sales growth through targeted inside sales activities, account management and value-added services for the assigned location. You may have limited authority to offer discounts to resolve shipment issues, and you will use software to check orders, confirm availability, and provide quotes.

Complex problems are escalated to supervisors.

Qualifications

• 4 Year College Degree is required.
• Technical degree/background is optional.
• PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions.
• Attention to detail is essential.
• Time management skills are essential.
• Strong analytical and problem-solving skills.
• Above average spoken and written communication skills.
• Ability to manage several tasks/projects simultaneously.

Responsibilities

• Primary customer contact through verbal and/or written methods.
• Handle faxed, emailed, chat and verbal order entry with high accuracy and efficiency.
• Process inquiries for information on design, application, price, availability, terms and conditions of sale.
• Develop knowledge of customers, their products, and buying habits.
• Provide basic catalog information and product interchanges to customers and other CSRs.
• Process order maintenance requests after analyzing customer situation.
• Maintain records of customer profile information in CRM or central repository.
• Collaborate with Sales, Engineering, Pricing, and Shipping to assist customers.

Skills

Attention to detail

Time management

Analytical & problem-solving

Communication skills

Multitasking

Education

4 Year College Degree

Technical degree/background

Tools

PowerPoint

Word

Excel

Access

E-mail/Outlook

Internet/Intranet

Job description

Work Model

You'll work in a hybrid model, onsite at your designated Regal Rexnord location, with flexibility to work remotely.

Position Summary

Provide basic customer service and promote sales growth through specific inside sales activities, account management and value-added services for the geographical location for which CSR is assigned. May have limited authority to offer discounts to resolve inquiries regarding damaged, late or incorrect shipments of company products. Uses computer software to check order information, determine availability of products and provide a quote. Refers unusual or complex problems to CCA II, SME or Supervisor for resolution.

Major Responsibilities

• Primary customer contact through verbal and/or written methods;
• Handle faxed, emailed, chat and verbal order entry with a high level of accuracy and efficiency;
• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale;
• Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations;
• Product Information Support: Offers alternative/suggestive selling and product interchanges and provides basic catalog information to other CSR's, and customers.
• Process all requests for order maintenance on cancellations, delays, accelerations, quantity changes and return goods authorization after analysis of customer situation.
• Keep current on product design changes, customer and representative reassignments;
• Strive for continued improvement of departmental procedures and processes;
• Develop a close association with Sales Managers, field representatives and product group personnel to gain all pertinent information about customers;
• Maintain strong and cordial relations with co-workers, interfacing with Engineering, Pricing, Marketing, Credit and Collections, e-Commerce, Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries;
• Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary;
• Protect Regal Rexnord accountability by ensuring distributors, orders and shipments are trade-compliant based on ITC guidelines;
• Maintains and updates all records of customer profile information on CRM or other central repository;
• Other tasks as assigned by supervisor.

Required Education / Experience / Skills

• 4 Year College Degree
• Technical degree / background, optional Customer Service Experience (optional)
• PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
• Attention to detail
• Time management skills
• Strong analytical and problem-solving skills
• Above average spoken and written communication skills
• Ability to manage several tasks/projects simultaneously

Travel: Not Required

Language: English

#LI-Hybrid

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Notification to Agencies

Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.

At Regal Rexnord, our business purpose is to create a better tomorrow with sustainable solutions that power, transmit and control motion.

Our Values

Our values frame our culture - a shared understanding of how we think and act relative to our key stakeholders. We center our behaviors, actions and decisions around the following values: Integrity Responsibility Diversity, Engagement & Inclusion Customer Success Innovation with Purpose Continuous Improvement Performance Passion to Win …with a Sense of Urgency