Customer Advisor (Pasay)

Security Bank Corporation; Cebu City; On-site; PHP 279,000 - 402,000; Full time

Job summary

Security Bank Corporation is seeking a customer advisor to handle in-house selling, cross-selling of bank products, and manage account portfolios to meet sales targets.

The ideal candidate has a degree, at least 3 years of sales and operations experience in branch banking, strong interpersonal and negotiation skills, and a solid understanding of regulatory and risk management frameworks.

Qualifications

• Graduate of any degree course.
• At least 3 years of combined sales and operations experience in branch banking.
• Strong customer service orientation.
• In-depth understanding of regulatory, quality control, and risk management framework.
• Willingness to work in Pasay Area-

Responsibilities

• Identifies customer's needs, maintains and nurtures customer relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies to further increase dealings with the Bank
• Assists walk-in customers by serving and advising them on bank products to meet their needs and have dealings with the Bank
• Manages/attends to customers' complaints by coordinating with the Branch Channel Manager (BCM) and/or concerned unit/s to ensure resolution and meet client satisfaction
• Processes over-the-counter transactions and requests in accordance with the policies and procedures set by the Bank to ensure service delivery to customers within the service standards of the Bank

Skills

Interpersonal skills

Negotiation skills

Customer service orientation

Sales experience

Education

Bachelor's degree

Job description

As a customer advisor , you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets.

What we're looking for:

• Graduate of any Degree course
• With at least 3 years of combined sales and operations experience in branch banking, preferably handling tellering or new account transactions.
• Must have good interpersonal skills, negotiation skills, and a strong customer service orientation
• Has an in-depth understanding of the regulatory, quality control, and risk management framework
• Willingness to work in Pasay Area-

How you'll contribute:

• Identifies customer's needs, maintains and nurtures customer relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies to further increase dealings with the Bank
• Assists walk-in customers by serving and advising them on bank products to meet their needs and have dealings with the Bank
• Manages/attends to customers' complaints by coordinating with the Branch Channel Manager (BCM) and/or concerned unit/s to ensure resolution and meet client satisfaction
• Processes over-the-counter transactions and requests in accordance with the policies and procedures set by the Bank to ensure service delivery to customers within the service standards of the Bank