CSR Roles At SM Fairview Up To P22 500 Salary Performance Incentives

Afni, Inc.; Quezon City; On-site; PHP 229,000 - 274,000; Full time

Benefits offered by this job

HMO for dependents

Medical reimbursement

Life insurance

Paid leaves

Paid training

Growth opportunities

Performance incentives

Job summary

Afni Philippines is seeking Customer Support Representatives to deliver excellent service at our SM Fairview site in Quezon City. You will handle international accounts (US/UK/AU) with a focus on accuracy, courtesy, and security compliance.

The role offers a base salary up to PHP 22,500 monthly plus performance incentives up to PHP 9,000, with benefits including up to 4 dependent HMOs, medical reimbursement, life insurance, paid leaves and training, and strong growth opportunities.

Qualifications

• At least 12 months of BPO experience handling an international account (US/UK/AU).
• High school diploma required.
• Strong communication skills (conversational, confident, spontaneous, relational).
• Strong comprehension and learning agility.
• Able to work in a paperless environment with stringent security measures.
• Must be able to provide NBI clearance before start date.

Responsibilities

• Provide outstanding customer service to international accounts (US/UK/AU).
• Resolve inquiries with accuracy and courtesy while following security protocols.
• Document interactions accurately in the system and meet performance targets.
• Assist customers with product or service information and issue resolution.

Skills

Customer service

Communication

Learning agility

Security compliance

Education

High school diploma

Job description

Job Description:

Afni Philippines is looking for Customer Support Representatives (CSR) to support our company in SM Fairview, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.

• Up to PHP 22,500 monthly
• PLUS, up to PHP 9,000 monthly performance incentives (credited between payroll weeks)
• Up to 4 HMO Dependents for FREE
• PHP 10,000 Annual Medical Reimbursement
• Life Insurance
• Paid Leaves
• Paid Training
• Unlimited growth opportunities.

Requirements:

• At least 12 months of BPO experience handling an international account (US/UK/AU)
• At least a high school diploma
• With strong communication skills (conversational, confident, spontaneous, relational)
• Strong comprehension and learning agility
• Able to work in a paperless environment with stringent compliance to information security measures
• Must be able to provide NBI clearance before the start date

For more information, you may contact us at:

• ••••@afni.com
• Facebook.com/AfniPh
• Instagram.com/afniph
• https://www.linkedin.com/company/afni/