CSR (Retail) - Up tp 22k -Onsite - Cebu - Shifting Schedule

weSource Management Consultancy Firm; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

Une entreprise de gestion propose un poste de Représentant du Service Client pour un compte de détail à Cebu. Le candidat idéal aura au moins un an d'expérience en BPO, excellent en communication anglaise, et sera capable de travailler en horaires variables. Le poste est sur place et inclus un salaire pouvant aller jusqu'à 22k PHP.

Qualifications

• Minimum 1 an d'expérience BPO.
• Expérience en service client et/ou en vente.
• Amendable au travail sur place et horaires de travail variables.

Responsibilities

• Gérer les appels concernant les demandes de produits ou de services.
• Traiter les demandes de clients pour des remplacements ou des remboursements.
• Maintenir la confidentialité des informations des clients.

Skills

Communication parfaite en anglais

Gestion multicanal

Education

Baccalauréat, ou diplôme universitaire

Job description

CSR (Retail) - Up tp 22k -Onsite - Cebu - Shifting Schedule

Job Openings CSR (Retail) - Up tp 22k -Onsite - Cebu - Shifting Schedule

About the job CSR (Retail) - Up tp 22k -Onsite - Cebu - Shifting Schedule

We are hiring for a Customer Service Representativefor a Retail Account forclient located in Cebu

This is an onsite work and follows a Shifting Schedule

Salary pays up to 22k package based on experience

Minimum 1 year BPO experience with 1 year experience in Customer Service and/or 1 year in Sales (blended voice and non-voice or pure voice experience).

Requirements:

• Bachelors/College degree in any field, preferred High School graduates (either in 4-yr curriculum, or K-12 curriculum)
• Minimum 1 year BPO experience with 1 year experience in Customer Service and/or 1 year in Sales (blended voice and non-voice or pure voice experience).
• Experience in handling an Omnichannel
• Flawless verbal and written English communication skills
• Amendable to work onsite
• Willing to work on shifting schedule, including weekends and holidays

Description:

• Handle calls for product or service inquiries
• Attend to customer's requests for replacement, refund, etc.
• Handle all customer information with confidentiality and treat each call with utmost courtesy
• Keeping records of interactions with customers, process accounts and file documents of customers.