(CSR) Customer Service Representative - AU/NZ Account

HRTX; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A BPO service provider in Metro Manila is seeking a Customer Service Representative for AU/NZ accounts. The role involves responding to customer inquiries via multiple channels, resolving issues efficiently, and maintaining accurate records of interactions. Candidates should have 3+ years of BPO experience and possess good communication skills with a neutral or AU/NZ friendly accent. Flexibility to work during AU/NZ business hours is essential.

Qualifications

• 3+ years of BPO experience, preferably with AU/NZ accounts.
• Good communication skills with neutral or AU/NZ friendly accent.
• Comfortable navigating CRM or support tools.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer issues efficiently while ensuring satisfaction.
• Maintain records of customer interactions.

Skills

Good communication skills

Tech-savvy

Flexibility

Tools

CRM or support tools

Job description

(CSR) Customer Service Representative - AU/NZ Account

Job Openings (CSR) Customer Service Representative - AU/NZ Account

About the job (CSR) Customer Service Representative - AU/NZ Account

Job Description:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Resolve customer issues efficiently while ensuring high levels of customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Follow up on customer interactions when necessary
• Escalate complex issues to the appropriate team or supervisor

Qualifications:

• 3+ years of BPO experience (preferably supporting AU/NZ accounts)
• Good communication skills with neutral accent or AU/NZ friendly accent
• Tech-savvy and comfortable navigating CRM or support tools
• Ability to work flexible hours based on AU/NZ business hours