CSR- Concentrix CDO - 6 Months BPO Experience Required

Gratitude Philippines; Western Visayas; Presencial; PHP 246.000 - 335.000; Jornada completa

Descripción de la vacante

Gratitude Philippines is seeking a skilled Customer Service Representative to join our team at Concentrix CDO. The role focuses on delivering high-quality solutions while collaborating with cross-functional stakeholders and taking ownership of tasks.

The ideal candidate has a 6 months BPO experience, strong communication skills, and the ability to solve problems practically. You will work in a collaborative environment that values initiative and continuous improvement.

Formación

• Bachelor's degree or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsabilidades

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Conocimientos

Problem-solving

Communication

Team collaboration

Independent work

Educación

Bachelor's degree or equivalent

Descripción del empleo

About the Role

We are looking for a skilled and motivated Customer Service Representative - Concentrix CDO - 6 Months BPO Experience Required to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.