Csr Associate - Top Call centers. Salary upto 30K-35K.

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Recruitify_HR is seeking a seasoned customer service professional to support a fast-paced call center in the Philippines. You will handle inquiries, provide efficient solutions, and document interactions with accuracy.

You will collaborate with teammates to improve the overall experience and strive to meet or exceed performance targets in a dynamic environment.

Qualifications

• Bachelor's degree in a relevant field.
• 3-5 years of experience in customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to handle challenging customer interactions with patience.
• Fast-paced call center environment with flexible hours.

Responsibilities

• Assist customers with inquiries and provide efficient solutions.
• Manage a high volume of incoming calls with professionalism.
• Document customer interactions and ensure follow-up where necessary.
• Collaborate with team members to enhance the overall customer experience.
• Work towards achieving and exceeding performance targets.

Skills

Verbal and written communication

Problem-solving

Customer-oriented mindset

Patience

Education

Bachelor's degree in a relevant field

Job description

Job Responsibilities

• Assist customers with inquiries and provide efficient solutions.
• Manage a high volume of incoming calls with professionalism.
• Document customer interactions and ensure follow-up where necessary.
• Collaborate with team members to enhance the overall customer experience.
• Work towards achieving and exceeding performance targets.

Description

• Assist customers with inquiries and provide efficient solutions.
• Manage a high volume of incoming calls with professionalism.
• Document customer interactions and ensure follow-up where necessary.
• Collaborate with team members to enhance the overall customer experience.
• Work towards achieving and exceeding performance targets.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field.
• Experience Level: 3-5 years of experience in customer service or call center environment.
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to handle challenging customer interactions with patience.
• Working Conditions: Fast-paced call center environment with flexible hours.