CRM System Administrator | Zendesk | Hybrid | Day 1 HMO

Emapta; Metro Manila; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

Join Emapta as a CRM Systems Administrator and make a global impact in real estate tech without leaving the Philippines! You will design and maintain solutions, becoming a crucial part of a hybrid team focused on innovation and seamless customer experiences. This role promises stability, competitive compensation, and ample opportunities for professional growth.

Benefits

Day 1 HMO coverage with free dependent

Unlimited upskilling through Emapta Academy courses

Free 24/7 access to office gyms

20 annual leaves (5 convertible to cash)

Career growth opportunities

Qualifications

• At least 2 years of experience as a developer in agile environments.
• Proven experience in CRM administration.
• Strong background in integrating CRM platforms.

Responsibilities

• Develop, support, and maintain tech experiences for customers.
• Integrate with APIs and UIs of key platforms.
• Collaborate with stakeholders to design and deliver solutions.

Skills

JavaScript

Python

Problem-solving

Growth mindset

Effective English communication

Education

Bachelor's degree in Computer Science, IT, or Software Engineering

Tools

Zendesk

Salesforce

Dynamics 365

Jira

Slack

Job description

Power Real Estate Innovation Through Seamless Tech Solutions

Create impact on a global career scale without stepping outside your home country. This is your chance to gain international opportunities, make your mark in a fast-evolving real estate tech environment, and be part of a team delivering exceptional employee experiences. Grow your career beyond borders-while staying rooted where it matters most.

Job Description

As a CRM Systems Administrator, you will play a vital role in developing, supporting, and maintaining cutting-edge tech experiences for customer groups, ensuring seamless integration, smooth operations, and powerful backend support across global real estate platforms.

Job Overview

Employment type: Full-time

Shift: Day Shift (Mon - Fri, 7:00 AM - 4:00 PM); Weekends Off

Work setup: Hybrid (Ortigas - SM Megatower)

Perks & Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in SM Megatower, Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Need to Succeed

• Bachelor's degree in Computer Science, IT, Software Engineering, or equivalent hands-on experience
• At least 2 years of experience as a developer in agile, collaborative environments
• Proven experience in CRM administration - specifically Zendesk, Salesforce, or Dynamics 365
• Hands-on experience with Zendesk administration, including system configuration, workflow setup, integration, and data migration
• Strong background in integrating CRM or enterprise platforms such as Zendesk, Amazon Connect, Gainsight, Jira, Zoom, or Slack
• Proficient in JavaScript (or TypeScript) and Python for backend integration
• Experienced with secure, event-driven server development using AWS Lambda or similar cloud platforms
• Able to quickly learn and apply new APIs, SDKs, and tools independently
• Solid understanding of modern programming principles (object-oriented, functional) and continuous delivery practices
• Skilled with Git and GitHub for version control and team collaboration
• Strong problem-solving skills, growth mindset, and effective English communication

Your Impact in This Role

• Collaborate with the Product Manager, Delivery Lead, and Tech Lead to understand user needs, design solutions, and create deliverables.
• Work in a programming pair environment to build and maintain codebases.
• Integrate with APIs and UIs of Salesforce, Gainsight, Zendesk, Jira, Zoom, Slack, and external APIs (Google BigQuery, OpenAI, Twilio).
• Set up test environments and create/executive manual or automated test cases.
• Deploy solutions into cloud-based environments such as AWS or platform-hosting services like Salesforce and Atlassian.
• Operate and maintain deployed tech experiences, respond to and resolve incidents during business hours.
• Perform custodianship activities such as bug fixes, upgrading dependencies, and continuously improving codebases.
• Document technical designs, implementations, and operations.
• Support and evolve the technical architecture to meet changing business needs.

About the Client

Leading the Charge in Global Real Estate Tech Solutions

Our client is a global pioneer revolutionizing the way people engage with real estate services. Through cutting-edge platforms, seamless integrations, and innovative digital experiences, they are setting new standards in the industry. Join a future-focused team committed to making real estate simpler, smarter, and more connected.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!