Cricket Support Analyst

Sportradar; Muntinlupa; Hybrid; PHP 350,000 - 700,000; Full time

Job summary

Sportradar’s Premium Cricket Support Team in Alabang, Muntinlupa, Philippines is seeking a Support Analyst to deliver accurate cricket statistics, ratings, and research support for global clients. The role emphasizes data accuracy, client communication, and cross-team collaboration to drive product improvements.

You will work on extracting insights, sourcing match details, and supporting integrity-related analyses, with weekend shifts and high-pressure situations common in a fast-moving

Qualifications

• Cricket enthusiast with an in-depth knowledge of the game.
• Outstanding communication and interpersonal skills.
• Proficient in Microsoft Office, especially Excel.
• Ability to work under pressure and to take immediate action in a fast-moving environment.
• Flexibility to work with shift-based patterns, including weekends.

Responsibilities

• Collecting, researching and analysing cricket statistics.
• Producing and updating accurate team and player ratings.
• Providing research support to the Integrity Services, sourcing news articles, team lineups and match details for competitions in Asia.
• Providing high quality responses to client queries.
• Liaising between internal teams and clients to improve product efficiency and client satisfaction.
• Analysing support data to further improve the Premium Cricket support process.
• Supporting the Integrity Services in providing competition previews, local integrity news and relevant insights.
• Collaborating with internal teams to ensure any technical bugs are reported and resolved.

Skills

Cricket knowledge

Communication skills

Excel

Tools

Microsoft Office

Job description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

OVERVIEW:

Sportradar’s Premium Cricket Service is the best and most reliable service in the marketthat unlocks the full business potential of the world’s second most popular sport – followed by over 2 billion people!The Premium Cricket team within Sportradar has been growing its teams across Global locations for the past 7 years and are now looking for Support Analysts to further develop this market leading service.

As a member of the Premium Cricket Support Team, you will part of a teamaimingto provide the most accurate Cricket support and analysis to both internal teams and clients across the world.

THE CHALLENGE:

Collecting, researching and analysing cricket statistics.

Producing and updating accurate team and player ratings.

Providing research support to the Integrity Services, sourcing news articles, team lineups and match details for competitions in Asia.

Providing high quality responses to client queries.

Liaising between internal teams and clients to improve product efficiency and client satisfaction.

Analysing support data to further improve the Premium Cricket support process.

Supporting the Integrity Services in providing competition previews, local integrity news and relevant insights.

Collaborating with internal teams to ensure any technical bugs are reported and resolved.

YOUR PROFILE:

Cricket enthusiast with an in-depth knowledge of the game.

Outstanding communication and interpersonal skills.

Proficient in Microsoft Office, especially Excel.

Ability to work under pressure and to take immediate action in a fast-moving environment.

Flexibility to work with shift-based patterns, including weekends.

Location

7th and 8th Floors of Axis Tower 1 in Northgate Cyberzone, Filinvest City, Alabang, Muntinlupa, Philippines