Credit Resolution Specialist

Megaworld Corporation; Quezon City; Sur place; PHP 257 000 - 424 000; Plein temps

Résumé du poste

Megaworld Corporation in the Philippines is seeking an Accounts Management Specialist to manage key client accounts with emphasis on billing, collections, and relationship building. This is a full-time, on-site role based in Quezon City, welcoming fresh graduates into an entry-level position.

You will review customer accounts, address overdue balances, coordinate with clients on payment arrangements, and produce routine reports to support accurate billing and healthy cash flow for Megaworld's

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field or equivalent experience.
• Experience in credit, collections, or billing is a plus.
• Fresh graduates welcome for entry-level role.
• On-site work in Quezon City is required.

Responsabilités

• Serve as primary contact for all existing client accounts.
• Meets the collection quota imposed by management.
• Provides clients with correct quota and legible statements related to collection.
• Contacts clients regarding delinquency and sets up payment arrangements.
• Prepares beginning and month-end reports.
• Identifies root causes of problematic accounts and suggests resolutions.
• Represents the company in a professional manner.
• Maintains knowledge of Megaworld’s product line.
• Handles inquiries via company telephone and mobile lines.
• Performs other duties as assigned.

Connaissances

Analytical skills

Communication skills

Attention to detail

Finance concepts

MS Office (Excel, Outlook)

ERP / accounting systems familiarity

On-site in Quezon City

Formation

Bachelor’s degree in Finance, Accounting, Business, or related field

Outils

Excel

Outlook

ERP systems

Description du poste

Job Description:

Join one of the Philippines' leading property developers and be part of a dynamic, high-performing team committed to excellence and client satisfaction. We are looking for an Accounts Management Specialist who will play a critical role in managing and maintaining key client accounts, with a strong focus on billing, collections, and relationship management.

Role Overview

This is a full-time, on-site role based in Quezon City for a Credit Resolution Specialist ( Fresh Graduates/ Entry Level). The role involves reviewing and analyzing customer accounts, identifying overdue or disputed balances. This position is responsible for maintaining and monitoring all existing accounts for collection, and resolving billing problems, concerns, and issues of all Megaworld clients.

Duties And Responsibilities

• Serve as primary contact for all existing client accounts.
• Meets the collection quota imposed by the management.
• Provides clients with correct quota and legible Statement of Accounts, Notices, and Letters related to collection.
• Contacts clients regarding delinquency of their accounts and setting up financial arrangements.
• Makes a credible beginning and month-end report.
• Identifies the root cause of problematic accounts and suggests a possible resolution to the immediate superior.
• Represents the company in a professional and affirmative manner.
• Maintains extensive knowledge of Megaworld’s product line.
• Provides utmost customer satisfaction to all visiting clients and their representatives.
• Answers, screens, and directs telephone calls via Company Telephone and Mobile Lines.
• Performs other duties that may be assigned from time to time.

Qualifications

• Strong Analytical Skills to review account data, identify discrepancies, and recommend appropriate resolution steps.
• Excellent Communication and Customer Service skills for managing inquiries, explaining account details, and maintaining professional, respectful interactions.
• Foundational knowledge of Finance concepts related to billing, collections, account reconciliation, and credit risk.
• High attention to detail, accuracy in data entry, and strong organizational skills.
• Ability to work on-site in Quezon City and collaborate effectively with cross-functional teams.
• Proficiency with MS Office tools (especially Excel and Outlook) and familiarity with ERP or accounting systems is an advantage.
• Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent relevant experience in credit, collections, or billing.