Credit Control Team Lead - Nightshift

Poutrix; Makati; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

Poutrix is seeking a Credit Control Manager in Makati, Philippines. The successful candidate will support Customer Account Management Leadership and oversee the daily operations of the CAM team. Responsibilities include managing collections, ensuring compliance, and fostering strong relationships with stakeholders.

The ideal candidate has a degree in Accountancy, 7-9 years experience in Accounts Receivable, and strong skills in credit management and people management.

Qualifications

• 7 to 9 years of relevant experience focusing on end-to-end Accounts Receivable.
• At least 2-3 years in a people-management role.
• Knowledgeable in Credit Management and scoring tools.

Responsibilities

• Oversee daily operations of GSSC Manila Finance Customer Account Management team.
• Accountable for the review of the team’s collection targets.
• Coordinate with CAM Specialists and Analysts.

Skills

Credit Management knowledge

People management

Analytical skills

Problem-solving

Communication skills

Client management

Project management

Continuous improvement

Education

Bachelor’s/College Degree in Accountancy or related field

Tools

ERP systems

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Role Description

The Credit Control Manager supports Customer Account Management Leadership in handling the CAM Team (Collection) in GSSC. This role is mainly responsible for operations management and maintaining strong collaboration between GSSC and the country. It ensures delivery of relevant, accurate, and timely management information regarding business performance to support all parts of the business in making decisions and leads the overall Accounts Receivables regional deliverables.

Role Accountabilities

• Oversee the daily operations of GSSC Manila Finance Customer Account Management (CAM) team for all regions supported.
• Accountable for the review of the team’s collection targets.
• Review team output for all assigned service deliverables to the onshore such as collection process and reporting.
• Coordinate with CAM Specialists and Analysts for the timely and accurate processing of all tasks and concerns, ensuring quality and guideline compliance.
• Ensure audit requirements during year‑end financial audit are provided and managed in a timely manner.
• Build strong relationships with stakeholders and communicate effectively to introduce process improvement and provide team performance updates.
• Address concerns and inquiries from Regional Counterparts with proposed resolutions as necessary.
• Streamline and restructure processes (including best practices).
• Strengthen Business Continuity Planning (BCP) by ensuring completeness of process documentation and strong backup for critical tasks.
• Review and approve process documentation and flowcharts.
• Ensure adequate internal controls are in place for all areas of operations.
• Support and validate continuous improvement projects of the team.
• Serve as the final point of escalation for the team’s issues and concerns regarding deliverables.
• Review team performance metrics and perform root cause analysis for performance development.
• Ensure harmonious working relationships among team members and with other teams.
• Manage all direct line reports in accordance with company procedures and standards.
• Conduct staff reviews (GPS) and recommend training for learning and development.
• Perform salary reviews and overall HCM management of the team.
• Approve timesheet overtime, annual leaves, and expense claims.
• Facilitate team meetings to update members on best practices and continuing expectations.
• Drive the team toward achieving goals and targets set by management.
• Oversee the team hiring process.

Qualifications & Experience

• Bachelor’s/College Degree in Accountancy or a related field in Finance.
• 7 to 9 years of relevant experience focusing on end‑to‑end Accounts Receivable process with at least 2–3 years in a people‑management role.
• Knowledgeable in Credit Management and scoring tools such as Creditor Watch and Dun & Bradstreet.
• Proven strategic planning experience at management level.
• Exposure to shared‑service or multinational environment is an advantage.
• Experience with ERP systems is preferred.
• Proficient in Microsoft applications (Excel, Outlook, and Word).
• Strong analytical and problem‑solving skills.
• Strong people‑handling skills.
• Excellent cognitive thinking and problem‑solving abilities.
• Strong communication skills: ability to work with up and down the organizational structure and across multicultural teams.
• Excellent client‑management skills.
• Ability to prioritize effectively.
• Strong continuous‑improvement and project‑management skills.
• Exemplary work ethic and professional integrity.
• Ability to work flexible hours to meet changing work environment and tight deadlines.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals, and, as a people‑first business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.