Credit Control Senior Professional

QBE Group Shared Services Centre; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

QBE Group Shared Services Centre in Manila is seeking a Credit Control Specialist to manage ledgers for allotted agents, chase debt, and ensure accurate cash allocation.

You will perform credit control tasks, handle multi-product portfolios, and support timely premium collection while building strong relationships with clients and brokers.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Strong data handling and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficiency with Excel and Microsoft Office suite.

Responsibilities

• Regularly review and reconcile credit control reports and agent/client statements.
• Ensure all payments are made on time and accurate to maintain reputation.
• Build and maintain relationships with external and internal stakeholders.
• Oversee ledgers, unallocated cash, unclosed premiums and aged debt reviews.
• Assist the team to optimize procedures for efficient transaction processing.
• Analyze credit control data and address problem areas.
• Respond to inquiries from customers with excellent service.

Skills

Data Handling

Problem Solving

Communication

Customer Service

Excel

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to provide expertise in maintaining the ledgers of allotted agents, chasing for debt, ensuring that cash received / paid is allocated on a timely and accurate basis. The role involves credit control tasks, handling multi-product and perform decision-making, and critical thinking. Additionally, the role focuses on prompt collection of premiums, minimizing outstanding amounts, maximizing cash flow, and manage relationships with clients and brokers. The role also includes processing payments, assisting team members, performing root cause analysis, and ensuring team objectives are successfully achieved.

Responsibilities

• Regularly review and reconcile credit control reports and agent/client statements.
• Ensure all payments are made on a timely basis and are accurate to maintain the reputation of QBE.
• Build and maintain good working relationships with both external and internal stakeholders.
• Oversee the regular reviews of the ledgers, unallocated cash, unclosed premiums and aged debt and agent statements to ensure the reviews are carried out as per the agreed procedures.
• Assist the team in optimizing procedures to ensure effective and efficient transaction processing.
• Analyze all credit control-related data, identifying problem areas and acting on those problems accordingly.
• Respond to telephone/email inquiries from customers to provide and excellent customer service.

Work Experience

• Experience as credit control professional or financial services industry, proven success in a changing environment, and experience in a similar role, preferably in a shared service environment.

Necessary Qualifications include

• Tertiary Degree or equivalent combination of education and work experience.
• Data Handling, Problem Solving, Excellent Communication & Customer service skills
• Ability to work independently under pressure, Ability to work under strict deadlines
• A high level of numeracy and literacy skills, Excellent attention to details
• Excellent knowledge of Microsoft Office applications, most importantly Excel & co-pilot

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills

Analytical Thinking, Business Development, Collaboration Tools, Communication, Credit Analysis, Critical Thinking, Customer Service, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Prioritization, Risk Management, Stakeholder Management, Waterfall Model

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.