Credit & Collections Specialist (Korean Speaker)

ACCA Careers; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Abbott in Taguig is seeking a Credit & Collections Specialist to manage accounts receivable for the Korea market, ensuring timely collections and resolving disputes. You will issue SOAs, manage dunning, and coordinate with Korea finance and sales teams to optimize cash flow and minimize risk.

The role requires 2–3 years in AR/OC, fluent Korean and English, and experience with SAP FI. A strong emphasis on process improvement and adherence to SOX controls may apply.

Qualifications

• Degree in accounting or finance is required.
• Fluency in Korean (spoken and written) and English is required.
• Proficiency in MS Office: Outlook, Excel, PowerPoint, Word.
• Minimum 2–3 years of experience in Credit & Collections, Accounts Receivable, or Order-to-Cash processes.
• Experience with SAP FI module and ERP systems is preferred.

Responsibilities

• Prepare and send customer communications including Statements of Account (SOA) and other collection-related notices.
• Execute monthly and ad-hoc dunning to follow up on outstanding receivables.
• Make outbound collection calls and follow-ups to secure timely payments.
• Manage a portfolio of accounts with appropriate collection strategies and escalation procedures.
• Monitor DSO and aging, focusing on >90 days balances and unapplied cash.
• Ensure receivables are collected within agreed terms and in compliance with local regulations (Korea).
• Perform daily credit order review and releases in line with credit limits and risk assessments.
• Coordinate with Credit Analysts on credit limits, payment terms, and risk assessments.
• Collaborate with Sales/Commercial teams to address account issues and disputes.
• Coordinate with Local Finance (Korea) for documentation and risk mitigation requirements.
• Investigate and resolve disputes, deductions, short/overpayments, and discrepancies.
• Process account adjustments, refunds, and write-offs as approved.
• Maintain accurate customer records of collection activities and disputes.
• Foster strong relationships with customers and internal stakeholders to speed issue resolution.
• Support achievement of cash collection targets and KPIs (DSO, aging).
• Identify opportunities for process improvements in Credit & Collections.

Skills

Korean language

English language

Education

Degree in accounting/finance

Tools

SAP FI

MS Office

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of Taguig location within the Corporate Finance Services (CFS) division.

The Credit & Collections Specialist will manage accounts receivable for the Korea market, ensuring timely collections, issuing SOA and dunning notices, and resolving disputes. The role focuses on reducing DSO, managing credit-controlled order releases, and supporting customer accounts through close coordination with different stakeholders.

Main Responsibilities

• Prepare and send customer communications including Statements of Account (SOA), refund notifications, and other collection-related correspondence.
• Execute the monthly and ad-hoc dunning process, ensuring timely and accurate follow-ups on outstanding receivables.
• Perform outbound collection calls and proactive follow-ups to customers to secure timely payments and resolve overdue balances.
• Manage an assigned portfolio of accounts, applying appropriate collection strategies and escalation procedures for delinquent accounts.
• Monitor and drive reduction of Days Sales Outstanding (DSO), overdue receivables (especially >90 days), and unapplied cash, while improving aging profiles and % current.
• Ensure all receivables are collected within agreed terms while adhering to professional, ethical, and legal collection practices, including compliance with local (Korea) regulations.
• Perform daily credit order review and release, ensuring orders are processed in accordance with credit limits, risk assessments, and company policies.
• Coordinate closely with Credit Analysts on credit limit reviews, payment term changes, and risk assessments for customers.
• Partner with Sales/Commercial teams to address account concerns, resolve disputes, and align on customer strategies to improve collections and minimize risk exposure.
• Liaise with Local Finance (Korea) to coordinate required documentation and support for collateral, guarantees, or other credit risk mitigation requirements.
• Investigate, analyze, and resolve customer disputes, deductions, short/overpayments, and discrepancies in a timely and accurate manner.
• Review and process account adjustments, refunds, and write-offs (as applicable and approved).
• Maintain accurate customer account records, documenting collection activities, disputes, and resolutions in the system.
• Build and maintain strong relationships with customers and internal stakeholders to facilitate effective communication and faster issue resolution.
• Support achievement of departmental cash collection targets and KPIs, especially DSO and aging metrics.
• Continuously identify opportunities for process improvements to enhance efficiency, productivity, and cost-effectiveness within Credit & Collections operations.
• Assist in audit requests, reporting requirements, and compliance with internal controls and SOX policies (if applicable).
• Provide backup support for other Credit & Collections activities as needed.
• Perform other duties and responsibilities as assigned to support the broader Credit & Collections function.

Experience/Background

• Degree holder in the field of accounting, finance, or have relevant experience is required.
• Proficiency in MS Office Applications – Outlook, Excel, PowerPoint and Word.
• Minimum 2–3 years of experience in Credit & Collections, Accounts Receivable, or Order-to-Cash processes.
• Fluency in Korean (spoken and written) and English is required to support Korea-based customers and stakeholders.
• Previous experience in working with ERP, preferably SAP FI module.
• Experience handling Korea market or working with local customers and finance teams is highly preferred.
• Exposure to credit risk assessment, collections strategy, and dispute resolution is an advantage.