Credit & Collections Specialist (Korean Speaker)

Abbott Laboratories; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Career development

Global company presence

Diversity & inclusion recognition

Job summary

Abbott Laboratories in Taguig, Philippines, is seeking a Credit & Collections Specialist to manage accounts receivable for the Korea market. You will ensure timely collections, issue SOA and dunning notices, and resolve disputes while coordinating with Korea-based stakeholders and local finance.

The role emphasizes reducing DSO, managing credit limits, and complying with company policies and local regulations. Collaboration with Sales and Credit Analysts is essential for risk mitigation.

Qualifications

• Proficiency in MS Office Applications – Outlook, Excel, PowerPoint and Word.
• Experience with ERP systems and credit/collections processes is preferred.
• Fluency in Korean and English is required to support Korea-based customers.

Responsibilities

• Prepare and send customer communications including statements of account and collection notices.
• Execute monthly and ad-hoc dunning processes with timely follow-ups.
• Make outbound collection calls to secure timely payments and resolve overdue balances.
• Manage an assigned portfolio of accounts applying appropriate collection strategies.
• Monitor and drive reduction of DSO and aging receivables while maintaining accurate records.
• Ensure compliance with local Korea regulations and internal SOX controls where applicable.
• Review daily credit orders for release and coordinate with Credit Analysts on risk assessments.
• Collaborate with Sales/Commercial teams to resolve disputes and align on customer strategies.
• Coordinate with Local Finance in Korea for collateral or credit risk mitigation requirements.
• Investigate, analyze, and resolve customer disputes and write-offs as approved.

Skills

MS Office

Education

Accounting or Finance degree

Tools

SAP FI

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of Taguig location within the Corporate Finance Services (CFS) division.

The Credit & Collections Specialist will manage accounts receivable for the Korea market, ensuring timely collections, issuing SOA and dunning notices, and resolving disputes. The role focuses on reducing DSO, managing credit-controlled order releases, and supporting customer accounts through close coordination with different stakeholders.

Main Responsibilities

• Prepare and send customer communications including Statements of Account (SOA), refund notifications, and other collection-related correspondence.
• Execute the monthly and ad-hoc dunning process, ensuring timely and accurate follow-ups on outstanding receivables.
• Perform outbound collection calls and proactive follow-ups to customers to secure timely payments and resolve overdue balances.
• Manage an assigned portfolio of accounts, applying appropriate collection strategies and escalation procedures for delinquent accounts.
• Monitor and drive reduction of Days Sales Outstanding (DSO), overdue receivables (especially >90 days), and unapplied cash, while improving aging profiles and % current.
• Ensure all receivables are collected within agreed terms while adhering to professional, ethical, and legal collection practices, including compliance with local (Korea) regulations.
• Perform daily credit order review and release, ensuring orders are processed in accordance with credit limits, risk assessments, and company policies.
• Coordinate closely with Credit Analysts on credit limit reviews, payment term changes, and risk assessments for customers.
• Partner with Sales/Commercial teams to address account concerns, resolve disputes, and align on customer strategies to improve collections and minimize risk exposure.
• Liaise with Local Finance (Korea) to coordinate required documentation and support for collateral, guarantees, or other credit risk mitigation requirements.
• Investigate, analyze, and resolve customer disputes, deductions, short/overpayments, and discrepancies in a timely and accurate manner.
• Review and process account adjustments, refunds, and write-offs (as applicable and approved).
• Maintain accurate customer account records, documenting collection activities, disputes, and resolutions in the system.
• Build and maintain strong relationships with customers and internal stakeholders to facilitate effective communication and faster issue resolution.
• Support achievement of departmental cash collection targets and KPIs, especially DSO and aging metrics.
• Continuously identify opportunities for process improvements to enhance efficiency, productivity, and cost-effectiveness within Credit & Collections operations.
• Assist in audit requests, reporting requirements, and compliance with internal controls and SOX policies (if applicable).
• Provide backup support for other Credit & Collections activities as needed.
• Perform other duties and responsibilities as assigned to support the broader Credit & Collections function.

Experience/Background

• Degree holder in the field of accounting, finance, or have relevant experience is required.
• Proficiency in MS Office Applications – Outlook, Excel, PowerPoint and Word.
• Minimum 2–3 years of experience in Credit & Collections, Accounts Receivable, or Order-to-Cash processes.
• Fluency in Korean (spoken and written) and English is required to support Korea-based customers and stakeholders.
• Previous experience in working with ERP, preferably SAP FI module.
• Experience handling Korea market or working with local customers and finance teams is highly preferred.
• Exposure to credit risk assessment, collections strategy, and dispute resolution is an advantage.