Credit Card Support Specialist IV

JPMorganChase; Taguig; On-site; PHP 400,000 - 800,000; Full time

Job summary

JPMorganChase Philippines seeks a Financial Statement Spreading Analyst to convert complex borrower data into clear, decision-ready insights, spread financial statements, and abstract key terms from loan documents to support sound credit decisions.

You will collaborate with stakeholders across credit and operations, ensure data quality, maintain documentation standards, and meet service-level commitments while using internal systems to produce accurate outputs.

Qualifications

• 2+ years in banking, mortgage, financial analysis, or loan operations.
• Ability to analyze financial statements and spread/abstract data accurately.
• Experience with lending/servicing documents (lease, mortgage, credit agreements).
• Strong verbal and written communication across levels.
• Ability to work with minimal supervision within guidelines.
• Proficient in Excel and Access for data interpretation.
• Strong attention to detail and problem-solving.
• Good time management and prioritization; able to handle multiple requests.

Responsibilities

• Analyze financial statements and complete spreading per guidelines.
• Process statements and documents (appraisals, certificates) and abstract data.
• Review loan and mortgage documents and process transactions per SLA.
• Interpret legal/underwriting docs to support lending needs.
• Research requests and deliver within agreed timelines.
• Use internal systems to interpret data, analyze results, document outcomes.
• Follow up on missing or deficient documentation with stakeholders.
• Apply judgment within documented guidelines and escalation paths.

Skills

Experience in banking

Analyze financial statements

Lending documents knowledge

Communication skills

Independent decision-making

Excel proficiency

Access proficiency

Attention to detail

Time management

Willingness to work in shifts

Education

Bachelor's degree in commerce/finance/accounting or related

Tools

Excel

Access

Job description

Job Description:

Turn complex financial and loan documentation into clear, decision-ready insights. In this role, you will help ensure data quality, strong documentation standards, and timely processing. You will partner with stakeholders across credit and operations while building deep expertise in financial analysis and lending documentation.

As a Financial statement spreading analyst in the Credit and lending operations team, you will analyze borrower financial information, spread statements, and abstract key terms from loan-related documents to support sound credit processes. You will apply quality standards, meet service-level commitments, and collaborate with stakeholders to resolve documentation gaps. You will also use internal systems to interpret data and produce accurate outputs that enable informed decisions.

Job responsibilities

• Analyze financial statements and complete spreading in accordance with documented guidelines
• Process financial statements and supporting documents (e.g., appraisal reports, borrowing base certificates, compliance certificates) and abstract critical data
• Review loan and mortgage-related documents and process transactions according to service-level agreement requirements
• Interpret legal and underwriting-related documentation and perform due diligence to support lending requirements
• Research incoming requests and complete deliverables within agreed timelines
• Use internal systems to interpret data, analyze results, and document outcomes accurately
• Follow up on missing or deficient documentation with relevant stakeholders
• Apply judgment to make informed decisions within documented process guidelines and escalation paths

Required qualifications, capabilities and skills

• 2+ years of experience in banking, mortgage, financial analysis, loan operations, or a related field
• Demonstrated ability to analyze financial statements and accurately spread/abstract key financial data
• Working knowledge of common lending and servicing documents (e.g., lease agreements, mortgage documents, credit agreements, accounts receivable/payable reporting, rent rolls)
• Strong verbal and written communication skills to collaborate with stakeholders across levels
• Ability to manage complex requests with minimal supervision and make independent process decisions within defined guidelines
• Advanced proficiency in Microsoft Excel and Microsoft Access
• Strong attention to detail and problem-solving skills
• Effective time management, prioritization, and issue management skills
• Ability and willingness to work in shifts

Preferred qualifications, capabilities and skills

• Bachelor's degree in commerce, accounting, finance, or a related discipline
• Experience interpreting legal or underwriting-related documentation in a credit or lending environment
• Demonstrated flexibility and accountability in a fast-paced operations setting
• Strong interpersonal skills and ability to work effectively in a team environment

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.