Credit and Collections Specialist

RELX; Manila; Hybrid; PHP 100,000 - 400,000; Full time

Job summary

A leading company in the industry is seeking a Credit and Collections Specialist to oversee the debt collection process and ensure compliance with company policies. This position requires excellent communication and negotiation skills, as well as proficiency in MS Excel and experience in credit control. Join a dynamic team committed to maintaining financial efficiency and explore opportunities for professional growth in a supportive environment.

Qualifications

• Minimum of 1 year experience in Credit & Collections.
• Experience in a Shared Service environment preferred.
• Willingness to work rotational shifts and in a hybrid setup.

Responsibilities

• Manage debt collection processes through calls and emails.
• Prepare debtor reports and liaise with the finance team.
• Ensure compliance with credit control policies.

Skills

Communication

Negotiation

Attention to detail

Time management

Organizational skills

Education

Bachelor’s degree

Tools

MS Excel

Oracle

Job description

The position of Credit and Collections Specialist is responsible for ensuring timely collection of all outstanding debts. This critical role involves managing credit and collections processes, achieving targets and KPIs, implementing policies and procedures, and creating reports for relevant stakeholders.

Key accountabilities (main areas of responsibility)

1. Debt Collection
   • Telephone chasing of past and future debts on designated accounts.
   • Ensuring follow-up calls and collection plan dates are diarized.
   • Issuing statements, invoices, and performing account reconciliations as required.
   • Chasing debts via email and phone calls.
2. Debtor Reporting
   • Producing aged debtors and onsite reports across designated shows as scheduled and as needed.
3. Communication
   • Liaising with sales and finance teams to keep them informed and involved in debt collection.
   • Arranging and attending pre- and post-show meetings three months prior to show opening.
   • Producing and distributing Show Collection Plans to teams.
4. Ad hoc Duties
   • Supporting communication and coordination with sales and finance teams regarding debt collection.
   • Participating in pre- and post-show meetings as scheduled.
   • Distributing Show Collection Plans.
5. Policy Compliance
   • Ensuring adherence to credit control policies and procedures.
   • Ensuring VOTs are supplied when necessary.
6. System Knowledge
   • Maintaining sufficient IT skills to perform role requirements.
   • Proficiency in Excel and Word; Oracle experience preferred.

Qualifications:

• Bachelor’s degree.
• Minimum of 1 year experience in Credit & Collections.
• Excellent written and oral communication skills.
• Proficiency in MS Excel (AutoSum, VLOOKUP, PivotTables).
• Experience in a Shared Service environment preferred.
• Willingness to work rotational shifts and in a hybrid setup.
• Attention to detail.
• Experience handling international credit control and multiple currencies.
• Strong negotiation and communication skills.
• Excellent time management and organizational skills.

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