Credit and Collections Specialist

Connext; Davao City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading BPO company in Davao City is seeking a Credit and Collections Specialist to manage overdue accounts and negotiate payments. The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience. This role offers competitive compensation and a supportive work environment focused on growth.

Benefits

Competitive Compensation

Monthly Allowance & Perfect Attendance Bonus

Mid-Year Bonus

HMO Coverage & Life insurance

Government Mandated Benefits

25% Night Differential

Company provided equipment

Qualifications

• Minimum of three (3) years of experience in Accounts Receivable, Collections, or Credit Control.
• Stable employment history is required.

Responsibilities

• Manage the collections process for assigned accounts and ensure timely follow-up on overdue receivables.
• Negotiate payment arrangements with delinquent accounts.
• Collaborate with internal teams to resolve billing discrepancies.

Skills

Accounts Receivable Management

Negotiation Skills

Customer Communication

Attention to Detail

Education

Bachelor’s degree in Finance, Accounting, Business Administration

Job description

Overview

We\'re Hiring! Discover why our work environment was awarded as a Great Place to Work. Join our team, Apply TODAY!

We are hiring for Credit and Collections Specialist

What’s in it for you?

• Competitive Compensation
• Monthly Allowance & Perfect Attendance Bonus
• Mid-Year Bonus
• HMO Coverage & Life insurance
• Mandated Government Benefits
• 25% Night Differential
• Company provided equipment
• Great Company Culture

Work Set-up

Onsite - Bajada, Davao City

Shift

9:00PM - 6:00AM (Philippine Time)

Roles and Responsibilities

The Credit and Collections Specialist is responsible for managing overdue accounts, negotiating payment arrangements, and ensuring accurate resolution of receivables. This role involves contacting customers, maintaining collection records, and collaborating with internal teams to resolve billing discrepancies while driving timely collections with professionalism and supporting process improvements in AR operations.

• Manage the collections process for assigned accounts, ensuring timely follow-up on overdue receivables.
• Proactively contact customers via phone, email, and other channels to secure payments and resolve disputes.
• Negotiate and implement payment arrangements with delinquent accounts when necessary.
• Maintain accurate records of collection activities, payment commitments, and customer interactions.
• Collaborate with internal teams (Finance, Sales, Customer Success) to address billing discrepancies and ensure smooth resolution of issues.
• Monitor accounts receivable aging reports and escalate high-risk accounts as appropriate.
• Provide regular updates and reporting to management on collection status, risks, and recovery performance.
• Contribute to process improvements to strengthen AR collections efficiency and effectiveness.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of three (3) years of experience in Accounts Receivable, Collections, or Credit Control.
• Must have stable employment history.

Why choose CONNEXT?

Great Company Culture, Great Place to work Certified, Great Benefits, and lots of room for growth

CONNEXT is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance industries