Location: Talamban, Cebu
Work Set-up: Fully Onsite
Work Schedule: Monday–Friday, day shift
Role Summary
The Credit and Collections Manager will lead the company's credit risk and accounts receivable functions — setting credit policy, limiting financial exposure, boosting collections, and ensuring receivables are recovered on time.
Key Responsibilities
- Credit Risk Management
- Build, implement, and refine credit policies, procedures, and approval guidelines.
- Assess customer creditworthiness via financial analysis, credit reports, payment history, and business performance.
- Approve credit limits, payment terms, and extensions within authorized levels.
- Accounts Receivable & Collections
- Manage the full collections cycle to ensure timely recovery of receivables.
- Develop collection strategies that reduce overdue accounts and improve cash flow.
- Handle escalated/high‑risk accounts, coordinating legal action or collection agencies as needed.
- Cash Flow Optimization
- Drive initiatives to improve collections and lower Days Sales Outstanding (DSO).
- Track collection trends to identify ways to accelerate cash inflow.
- Recommend strategies to minimize bad debts, write‑offs, and delinquencies.
- Customer Account Management
- Maintain strong client relationships while enforcing payment terms.
- Resolve billing disputes, discrepancies, and reconciliation issues promptly.
- Keep customers informed on outstanding balances and payment expectations.
- Leadership & Team Management
- Lead, mentor, and develop the credit and collections team.
- Conduct coaching, performance evaluations, and training.
- Foster accountability, collaboration, and continuous improvement.
- Financial Reporting & Analysis
- Prepare reports on AR aging, collection performance, bad debt exposure, and key metrics.
- Analyze payment trends and portfolio performance to support decision‑making.
- Monitor departmental KPIs and recommend improvements.
- Process Improvement & Compliance
- Identify ways to enhance credit evaluation and collections processes.
- Implement best practices and automation to boost efficiency.
- Ensure compliance with company policy and applicable debt collection laws.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, Economics, or related field.
- 5–8 years of experience in Credit and Collections, AR, Credit Risk Management, or related finance roles.
- 2–3 years in a managerial/supervisory capacity.
- Strong knowledge of credit evaluation, collections, financial analysis, and AR processes.
- B2B/corporate portfolio experience strongly preferred.
- Proficiency in ERP systems (SAP, Oracle, Microsoft Dynamics, NetSuite, etc.) and Excel.
- Understanding of accounting principles, cash flow management, and financial reporting.
- Familiarity with credit laws, collection regulations, and risk management practices.