Follow up collection via phone call or correspondence.
Closely monitor the aging of payment receivable.
Prepare and send statement of accounts and open items of assigned accounts to customer and Sales Manager.
Prepare and send reminder letters/ demand letters to customers with overdue/unpaid invoice.
Review payment history and financial data of an account to determine if it can be granted with credit.
Provide details regarding customer’s outstanding balance, collection issues, adjustments discrepancies, short payments.
Conduct monthly AR Review with Finance Head and Country Manager and discuss outstanding receivables and collection issues, customer disputes, etc.
Coordinate with Collection Associate/Officer and Sales Managers regarding information and details update of customers.
Coordinate regarding submission of billing invoice and required documents for countering or any peculiarities of the account.
Prepare collection itinerary for in house collectors and monitor their compliance and performance.
Identify online payments made by customers and provide information or details of payment for bank reconciliation purposes and clearing of customer account.
Provide Credit Management Reports – aging, top accounts, collection efficiency, AR currency etc.
Prepare reconciliation report for AR Customer accounts.
Other duties as may be assigned.
Qualifications
Candidate must possess at least a Bachelor's/College Degree in Finance/Accountancy/Banking or equivalent.
At least 2 years experience in debt collection, reconciliation of accounts receivables (AR), management of AR.
Proven work experience as a Collection Associate, Collection Specialist, or a similar position in the Accounting department.
Knowledgeable of various collection techniques and procedures and understanding of the Debt Collection Practices.
Ability to meet deadlines and targets, work under pressure and prioritize tasks.
Ability to manage and handle multiple tasks/accounts. Keen attention to details.
Ability in problem solving and networking skills.
Good analytical and organizational skills.
Great interpersonal skills. Good oral and written communication skills.
Ability to work in a team or individually as and when required.