Country Manager

Claymore Solutions Corporation; Taguig; On-site; PHP 4,200,000 - 7,200,000; Full time

Job summary

Claymore Solutions Corporation is seeking a strategic CRM Marketing leader to establish and grow the Philippine CRM operation. Initially leading a small team, you will build scalable processes, recruit and develop talent, and work with the CEO and global leadership to drive long-term growth.

The role blends strategic oversight with hands-on execution in early stages. You will shape CRM strategy, lead customer engagement initiatives, and mentor a high-performing local team as the organization

Qualifications

• Proven leadership in CRM Marketing with ability to build and grow teams.
• Deep understanding of CRM lifecycle strategies and retention programs.
• Experience building a CRM operation from the ground up.
• CRM leadership in gaming-adjacent industries (e.g., FinTech, SaaS, ecommerce).
• Strong people management and strategic thinking, with hands-on ability early on.
• Experience collaborating with executive leadership and cross-functional teams.

Responsibilities

• Lead and oversee the Philippine CRM Marketing operation and team.
• Define and execute CRM strategy aligned with growth objectives.
• Recruit, mentor, and develop local talent to scale the function.
• Partner with CEO and global leadership on priorities and governance.
• Oversee day-to-day operations, budgeting, and resource planning.
• Ensure CRM programs drive engagement, retention, and business metrics.
• Represent the Philippine operation with internal stakeholders and external partners.

Skills

CRM Marketing leadership

Team building

Strategic planning

Stakeholder mgmt

Budgeting

Talent development

Job description

About the role

We are seeking a strategic leader with extensive CRM Marketing leadership experience to establish and grow the client's CRM Marketing operation in the Philippines. The successful candidate will initially lead a small team, build scalable processes, recruit and develop talent, and work closely with the CEO and global leadership to support the company's long-term growth strategy. While the role is primarily strategic, the successful candidate should also be comfortable taking a hands‑on approach during the early stages of building the operation before transitioning into a larger leadership role as the organization expands.

Duties and Responsibilities:

Business Leadership & Strategy

• Lead and oversee the client's Philippine operations.

• Execute the company's strategic objectives and growth plans in the local market.

• Partner closely with the CEO and global leadership on business priorities and operational initiatives.

• Drive business performance while ensuring alignment with the company's long-term objectives.

CRM Marketing Leadership

• Build, lead, and grow the CRM Marketing organization.

• Provide strategic direction for CRM Marketing initiatives, customer engagement, and retention programs.

• Develop a high‑performing CRM Marketing team by recruiting, mentoring, and managing talent.

• Guide CRM strategy while empowering the team to execute day‑to‑day campaigns.

• Monitor team performance and ensure CRM initiatives support overall business goals.

Organizational Development

• Build and grow the Philippine CRM Marketing operation by establishing and leading the local CRM Marketing team.

• Recruit and develop the initial local team and support future organizational growth.

• Establish scalable processes, organizational structure, and performance standards.

• Foster a collaborative, accountable, and high‑performing culture.

Operational Management

• Oversee day-to-day business operations to ensure efficiency and operational excellence.

• Support budgeting, resource planning, and operational decision‑making.

• Work closely with the Employer of Record on HR, recruitment, payroll, legal, and administrative matters.

• Recommend operational improvements to support business growth.

Commercial & Stakeholder Management

• Build and maintain strong relationships with internal stakeholders and executive leadership.

• Collaborate with cross‑functional and global teams to achieve business objectives.

• Represent the Philippine operation and contribute to strategic business initiatives.

Leverage professional and industry relationships to support business growth where appropriate.

Governance & Compliance

• Ensure the Philippine operation adheres to company policies and applicable local regulations.

• Work with the Employer of Record to support compliance with Philippine labor and employment requirements.

Promote sound governance and ethical business practices across the organization.

About you

• Proven leadership experience in CRM Marketing with the ability to build, lead, and grow high‑performing CRM Marketing teams

• Strong understanding of CRM Marketing and customer lifecycle strategies

• Demonstrated ability to build and manage a CRM Marketing operation

• CRM Marketing leadership experience within Online Gaming, iGaming, Sports Betting, or gaming‑adjacent industries such as FinTech, E-commerce, or SaaS

• Strong leadership and people management skills

• Strategic mindset with the ability to be hands‑on when required, particularly during the early stages of building the Philippine operation

• Experience working closely with executive leadership and cross‑functional stakeholders

• Exposure to budgeting and business planning