Operations and Financial Support Analyst, Chase Travel

Fairygodboss; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

JPMorganChase is seeking an experienced accounting/financial operations professional to own end-to-end integration of high-volume transactional data from multiple sources into back-office systems.

You will investigate processing breaks, support close activities, deliver recurring reports, and drive improvements in controls and automation while coordinating with cross-functional teams.

Qualifications

• Bachelor's degree in Accounting, Finance, or a related discipline, or equivalent professional experience
• Minimum 3 years of relevant accounting and/or financial operations experience
• Demonstrated experience reconciling high-volume transactional data and resolving breaks through root-cause analysis
• Advanced Microsoft Excel skills, with confidence handling large datasets
• Experience partnering cross-functionally with Technology, Operations, Finance, and Account Management to deliver implementations and process improvements
• Working knowledge of accounting controls, documentation standards, and audit readiness expectations
• Proven ability to manage multiple priorities, meet deadlines, and communicate risks and issues proactively with proposed solutions
• Strong written and verbal communication skills, with the ability to explain data findings, operational impacts, and readiness status clearly

Responsibilities

• Own end-to-end integration of high-volume transactional data from multiple booking sources into back-office accounting systems, validating feeds for completeness, accuracy, and timeliness
• Investigate, reconcile, and resolve processing breaks - including mapping issues, missing attributes, and balancing discrepancies - documenting root cause and remediation actions
• Support month-end and year-end close activities, including journal entry support, balance sheet substantiation, and unusual item resolution
• Prepare and deliver recurring reporting (daily, weekly, monthly), ensuring data integrity and proper controls
• Produce variance and driver analysis on volume, revenue, and cost trends with actionable insights
• Facilitate onboarding of new jurisdictions and marketplace expansions with structured intake and milestone tracking
• Partner with Account Management, Technology, Operations, and Finance to implement programs and changes, clarifying requirements and impacts
• Lead QA and UAT for rollouts and enhancements, including test strategy, defect tracking, and sign-off readiness
• Own end-to-end case management for onboarding and production issues with triage and audit trails
• Manage audit inquiries and coordinate with tax/compliance partners; prepare audit and external reporting deliverables
• Identify opportunities to strengthen internal controls and automate processes

Skills

Strong communication

Cross-functional collaboration

Analytical thinking

Attention to detail

Education

Bachelor's degree in Accounting, Finance, or related

Tools

Microsoft Excel

Job description

Job responsibilities

• Own end-to-end integration of high-volume transactional data from multiple booking sources into back-office accounting systems, validating completeness, accuracy, and timeliness of feeds and downstream impacts
• Investigate, reconcile, and resolve processing breaks - including mapping issues, missing attributes, and balancing discrepancies - documenting root cause, remediation actions, and prevention steps
• Support month-end and year-end close activities, including journal entry support, balance sheet account substantiation, and identification and resolution of unusual items or trends
• Prepare and deliver recurring reporting (daily, weekly, and monthly), ensuring data integrity, consistent definitions, and appropriate controls and documentation
• Produce variance and driver analysis on volume, revenue, and cost trends, translating findings into clear insights and recommended actions
• Facilitate onboarding of new jurisdictions and marketplace expansions through structured intake, milestone tracking, and operational readiness, ensuring dependencies and controls are understood and met
• Partner with Account Management, Technology, Operations, and Finance to implement new programs and changes to existing offerings, clarifying requirements, impacts, and control expectations
• Lead quality assurance and user acceptance testing for rollouts and enhancements, including test strategy, evidence collection, defect tracking, and sign-off readiness
• Own end-to-end case management for onboarding and production issues - triage, escalation, stakeholder updates, and closure - ensuring timely resolution and clear audit trails
• Manage audit inquiries and coordinate with tax and compliance partners; prepare audit and external reporting deliverables with full traceability and on-time responses
• Identify opportunities to strengthen internal controls, reduce manual touchpoints, and improve timeliness and accuracy; contribute to automation and process improvement initiatives

Required qualifications, capabilities, and skills

• Bachelor's degree in Accounting, Finance, or a related discipline, or equivalent professional experience
• Minimum 3 years of relevant accounting and/or financial operations experience
• Demonstrated experience reconciling high-volume transactional data and resolving breaks through root-cause analysis
• Advanced Microsoft Excel skills, with confidence handling large datasets
• Experience partnering cross-functionally with Technology, Operations, Finance, and Account Management to deliver implementations and process improvements
• Working knowledge of accounting controls, documentation standards, and audit readiness expectations
• Proven ability to manage multiple priorities, meet deadlines, and communicate risks and issues proactively with proposed solutions
• Strong written and verbal communication skills, with the ability to explain data findings, operational impacts, and readiness status clearly

Preferred qualifications, capabilities, and skills

• TravCom knowledge
• Experience supporting tax compliance, audit coordination, or working with third-party tax platforms (e.g., Avalara or similar)
• Familiarity with marketplace or platform business models, including jurisdiction-level compliance or program onboarding
• Experience contributing to or leading automation and process improvement initiatives, including defining requirements and validating outcomes
• Exposure to coordinating or reviewing work from junior team members across reporting, reconciliation, or testing cycles

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

FROSCH is Chase\'s best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase\'s core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.