Coordinator, Revenue Mgmt

Royal Caribbean Group; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Royal Caribbean Group is seeking a Setup and Price Distribution Coordinator in the Philippines to manage loading and updating itineraries, pricing, promotions, and discounts within our reservation systems. The role also supports call center and sales teams when booking issues arise during a transitional integration of Silversea into RCG.

You will work with an international team, primarily during Miami East Coast hours, building itineraries, updating price grids, and configuring product bundles

Qualifications

• Fluent English; any additional European language is an advantage.
• Advanced Microsoft Excel skills including Pivot Tables and complex formulas (LOOKUPs, GETPIVOTDATA, INDEX/MATCH).
• PowerPivot and Power Query are a plus; VBA scripting is a plus.
• Strong problem-solving skills with the ability to identify and resolve issues proactively.
• Detail-oriented, self-starter with excellent organizational skills.
• Ability to prioritize multiple tasks and communicate clearly.

Responsibilities

• Build and update itineraries and voyages, including ports.
• Update Penalty and GFT tables.
• Add products/supplements to voyages.
• Create and update savings, discounts, promotions.
• Upload and update price grids.
• Create and maintain supplementary products and packages.
• Manage cruise and flight bundling setups.
• Provide booking support for issues.
• Perform system testing for accuracy and functionality.
• Collaborate during system transition and integration.
• Attend Setup meetings and provide feasibility and timing.
• Support data migration from old to new system.

Skills

Fluent English

Detail-oriented

Organizational skills

Problem solving

Communication skills

Prioritization

Tools

Pivot Tables

Advanced formulas (LOOKUPs, GETPIVOTDATA, INDEX, MATCH)

PowerPivot

Power Query

VBA scripting

SQL

Python

Job description

he Setup and Price Distribution Coordinator is responsible for managing the loading and updating itineraries and related pricing, promotions, and discounts within our reservation systems. The role also provides support to call center agents and sales staff when booking issues arise. This position offers a unique opportunity to be at the forefront of Silversea’s integration into RCG, including the transition from one reservation system to a new and innovative platform, a milestone that occurs approximately once every 30 years in the cruise industry. The successful candidate will work with an international team, primarily during Miami East Coast hours.

Key Responsibilities

• Build and update new itineraries and voyages, including the addition and update of new ports
• Build new day by day itineraries and voyages, including building new ports
• Update Penalty and GFT tables
• Add products/supplements to all voyages.
• Create and update savings (e.g., Venetian savings; Combo savings, etc.), discounts, promotions
• Upload and update price grids
• Create and maintain supplementary products and packages
• Manage cruise and flight bundling setups
• Provide booking support in case of issues
• Perform system testing to ensure accuracy and functionality
• Collaborate closely with the team during the ongoing system transition and integration process
• Attend Setup meetings and provide operational feasibility and timing
• Support data migration from the old reservation system into the new one

Years Of Experience

• 1-3 years of experience in reservation system management

Essential Qualifications And Skills

• Fluent English, any additional European language is an advantage
• Advanced Microsoft Excel skills, including:
• Pivot Tables
• Advanced formulas (LOOKUPs, GETPIVOTDATA, INDEX, MATCH)
• PowerPivot and Power Query are a plus
• VBA scripting is a plus
• Strong problem-solving skills with the ability to identify and resolve issues proactively
• Detail-oriented, self-starter with excellent organizational skills
• Ability to prioritize multiple tasks effectively
• Clear verbal and written communication skills
• Additional advantageous skills: knowledge of SQL and Python