Coordinator, Housekeeping

MELCO RESORTS & ENTERTAINMENT; Manila; On-site; PHP 250,000 - 350,000; Full time

Job summary

MELCO Resorts & Entertainment in Manila is seeking a Housekeeping Coordinator to provide administrative support to the Housekeeping Department. The role emphasizes professionalism, guest satisfaction, and efficient clerical tasks.

Responsibilities include filing, data compilation, answering calls, and generating reports, with a focus on maintaining clean office areas and coordinating with supervisors for guest requests and feedback.

Qualifications

• College Level education is required.
• Strong communication skills and customer service mindset.
• Experience in housekeeping administration is preferred.

Responsibilities

• Delivers administrative support to the Housekeeping Department.
• Maintains filing systems (manual and electronic).
• Answers phone calls professionally.
• Assists to organize activities within Housekeeping.
• Ensures cleanliness of the Housekeeping Office area.
• Maintains professional interactions with guests and colleagues.
• Generates reports as requested by supervisors.
• Handles guest requests and feedback via Hotsos application.
• Reports accidents or safety concerns to supervisors.
• Performs other duties as assigned.

Skills

Flexibility

Reliability

Teamwork

Customer service

Attention to detail

Proactive problem solving

Communication

Education

College Level

Tools

OPERA

FCS

Microsoft Office (Word, Excel, PowerPoint)

Job description

Coordinator, Housekeeping (Open)

POSITION SUMMARY:

In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Housekeeping Coordinator is responsible for providing administrative support to the Housekeeping Department and should always display the highest level of professionalism and customer service towards both internal and external guests.

PRIMARY RESPONSIBILITIES:

1. 1. Delivers efficient and timely administrative assistance and support to the Housekeeping Department. Duties to be performed may include, but not limited to, typing, filing, photo copying, compiling data and so on.
2. 2. Maintains a secure, effective up-to-date filing system manually and electronically which is easy to access.
3. 3. Answers phone calls professionally according to established standard and within three (3) rings.
4. 4. Assists the Assistant Housekeeper and Assistant Executive Housekeeper to organize various activities within the Housekeeping Department.
5. 5. Ensures that all areas of responsibility are clean. Keep entire Housekeeping Office in a clean and orderly condition.
6. 6. Maintains a professional and friendly approach in dealing with internal and external customers at all times.
7. 7. Maintains effective and open communication with both colleagues and supervisors.
8. 8. Generates reports as and when requested by the Executive Housekeeper / Assist Executive Housekeeper / Assist Housekeeper.
9. 9. Ensures that all interactions with guests are handled professionally and with care, adhering to the hotel’s policies and procedures.
10. 10. Follows up on guest/s to check on the status of the request/s using Hotsos Application and also to check for satisfaction or any other feedback.
11. 11. Informs the supervisors in any guest complaints and ensures to take every details are handled efficiently.
12. 12. Performs all duties in a manner that is environmentally responsible.
13. 13. Acts as reliever in the absence of the Rooms Controller when necessary.
14. 14. Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors.
15. 15. Performs any other duties as maybe assigned by immediate supervisors.
16. 16. Maintains, monitors, records and reports the defects of all the devices used by Housekeeping
17. 17. Maintains and handles the monitoring of Keys used by Housekeeping
18. 18. Performs the checking and inventories of Supplies, Devices, and Keys.

QUALIFICATIONS:

I. Experience

1. 1. Minimum of 1-2 years working as Housekeeping Attendant
2. 2. With background in using Opera Application and Computer Literate
3. 3. With good Communication Skills

II. Education

College Level

III. Skills / Competencies

1. 1. Flexible, Reliable and Responsible
2. 2. Ability to follow through to get job done
3. 3. Ability to perform the task even when under pressure

IV. Other Attributes

1. 1. Flexible, reliable and responsible.
2. 2. Ability to follow through to get job done.
3. 3. Experience in administration, preferably in a hotel environment.
4. 4. Proficiency with Microsoft Office including Word, Excel, PowerPoint.
5. 5. Proficiency with the Internet.
6. 6. Experience with OPERA and FCS would be beneficial.
7. 7. Adheres to and supports the Company’s Vision, Values, Policies and Procedures.
8. 8. Strong sense of teamwork and a good team player.
9. 9. Adopt and implement new approach and practice to meet changing circumstances and customer needs.
10. 10. Display a high commitment to improve customer service, always strive to achieve Customer Satisfaction.
11. 11. Able to work with minimum supervision.
12. 12. Attention to details.
13. 13. Anticipate and assess issues, risks or opportunities within the area of responsibility and apply, suggest effective and creative solutions.
14. 14. Ability to work on flexible shift including overnight, weekends and holiday on rotation basis.
15. 15. Ability to work on overtime when needed.