Coordinator Data Proc Spt

Unisys; Tagbilaran; On-site; PHP 223,000 - 335,000; Full time

Job summary

Unisys is seeking a Data Process support professional in the Philippines to provide client assistance via phone, email, chat or other channels. The role involves handling orders, updating databases, and maintaining accurate records, contributing to high-quality service and strong client relationships.

Candidates typically have a High School Diploma or GED and less than 2 years of experience in the area, with Unisys emphasizing equal opportunity employment and accessible accommodations for

Qualifications

• Provides Data Process support within an assigned service or product area.
• Handles inquiries via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information.
• Maintains accurate records of client interactions, service requests, transactions and changes.

Responsibilities

• Provides Data Process duties such as assisting clients via phone, email, chat or other channels.
• Handles and processing product / service changes and related transactions.
• Enters and updates transactional information into databases or systems.

Skills

Data processing

Customer support

Phone support

Email support

Data entry

Education

High School Diploma or GED

Job description

• Provides Data Process support within an assigned service or product area.
• Performs various Data Process duties, such as: o Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information, o Handling and processing product, service or other orders / requests, o Handling transactions associated with product / service changes, o Entering and updating transactional information into databases, spreadsheets or other systems, and o Handling and processing payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Escalates complex and difficult to resolve issues per established protocol.
• May have direct client interface.

What Success Looks Like In This Role

• Provides Data Process support within an assigned service or product area.
• Performs various Data Process duties, such as: o Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information, o Handling and processing product, service or other orders / requests, o Handling transactions associated with product / service changes, o Entering and updating transactional information into databases, spreadsheets or other systems, and o Handling and processing payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Escalates complex and difficult to resolve issues per established protocol.
• May have direct client interface.

You will be successful in this role if you have:

High School Diploma or GED required Generally, less than 2 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.