Contract IT Service Desk Engineer — MacOS/Google Workspace

EPG Group; Taguig; Hybrid; PHP 391,000 - 580,000; Full time

Benefits offered by this job

HMO: Coverage starts on Day 1 with dep

Allowances: Provided as part of the em

Job summary

EPG Group is seeking an IT Service Desk Engineer / Tier 1 Engineer to provide day-to-day technical support across hardware, software, and SaaS platforms. This onsite role focuses on incident resolution, service requests, onboarding/offboarding, and maintaining IT documentation.

The ideal candidate has strong troubleshooting and customer service skills, experience with macOS and ChromeOS, and familiarity with Google Workspace and ITSM tools. Join a global crypto/fintech environment.

Qualifications

• Experience in IT support or a technical service desk environment.
• Knowledge of macOS, ChromeOS, and Google Workspace.
• Familiarity with Google Admin and two-factor authentication methods.
• Experience with Jira Service Desk or similar ticketing systems.
• Basic understanding of IT infrastructure configurations.
• Administration or support experience with Google Workspace, Atlassian, Okta, Jamf, and Slack.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service, communication, and time management skills.
• Understanding of ITIL principles.
• Experience working with service vendors.

Responsibilities

• Provide technical support for hardware, software, and company applications.
• Troubleshoot and resolve IT incidents and service requests using established procedures.
• Support SaaS applications, compliance practices, and employee onboarding and offboarding.
• Assist with the administration and support of Google Workspace, Atlassian, Okta, Jamf, and Slack.
• Support macOS, ChromeOS, Google Admin, and two-factor authentication (2FA).
• Document technical issues, resolutions, IT procedures, and application processes.
• Identify recurring technical issues and recommend service improvements.
• Support the implementation of new applications, tools, and IT procedures.
• Collaborate with IT Operations teams, internal departments, and external service providers.
• Follow IT service management best practices and contribute to continuous improvement.

Skills

Troubleshooting

Customer service

Communication

Time management

Documentation

ITIL

Collaboration

Tools

Google Workspace

Okta

Jira Service Desk

Jamf

Slack

Job description

EPG Group is seeking an IT Service Desk Engineer / Tier 1 Engineer to provide day-to-day technical support across hardware, software, and SaaS platforms. This onsite role focuses on incident resolution, service requests, onboarding/offboarding, and maintaining IT documentation.

The ideal candidate has strong troubleshooting and customer service skills, experience with macOS and ChromeOS, and familiarity with Google Workspace and ITSM tools. Join a global crypto/fintech environment.