Content Team Lead (E-commerce Product Management)

Intrepid Asia; Philippines; Hybrid; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid working

Adobe suite

Comprehensive insurance

Ample leave

Job summary

Intrepid Asia is seeking a detail-oriented Content Team Lead to manage day-to-day content operations for brands across the Philippines, Singapore, and Malaysia on Lazada, Shopee, Zalora, TikTok Shop, and Shopify. You will supervise Content Associates, ensure timely product listings, and uphold quality across multiple brands.

Leading a cross-functional team, you will optimize content workflows, implement AI-powered tools, and ensure alignment with regional stakeholders in PH, SG, and MY.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 3–5 years in e-commerce content operations or listing management; supervisory exp preferred.
• Strong knowledge of Lazada, Shopee, Zalora, TikTok Shop and Shopify.
• Ability to supervise a team and manage workloads.
• Experience with content QA and product information management.
• Excellent English; strong organization and time management.
• Proficiency in MS Excel or Google Sheets; basic HTML and Photoshop is a plus.
• Familiarity with Asana; AI tools and workflow automation a plus.

Responsibilities

• Supervise and guide a team of Content Associates and allocate daily workload.
• Oversee day-to-day creation, publishing, and optimization of product listings.
• Enforce content quality standards and QC processes.
• Drive content score improvements and attribute fill rates at SKU level.
• Coordinate content projects and campaign requirements.
• Identify opportunities to streamline workflows; implement AI tools.
• Monitor performance metrics and report progress.
• Collaborate with PH, SG, and MY stakeholders for timely deliverables.

Skills

Team supervision

Content operations

Quality assurance

Content optimization

Project coordination

Process improvement

Performance tracking

Cross-functional collaboration

English communication

Excel / Sheets

HTML familiarity

Adobe Photoshop

Asana

AI workflow automation

Education

Bachelor's degree in Marketing, Business, Communications, E-commerce, or related field

Tools

Lazada

Shopee

Zalora

TikTok Shop

Shopify

Job description

Who We Are

Intrepid Asia is a leading E-commerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

The team you will be part of

Our Merchandising & Creative Team brings brands and products to life through compelling visuals and on-brand storytelling. From graphic design and content creation to product presentation and campaign assets, the team crafts experiences that captivate and convert. With a keen eye for aesthetics and a strong understanding of digital commerce, we transform ideas into visuals that drive engagement, elevate brands, and enhance the online shopping journey.

The part you will play

We are looking for a detail-oriented Content Team Lead to manage the day-to-day content operations for brands across the Philippines (PH), Singapore (SG), and Malaysia (MY) on e-commerce platforms such as Lazada, Shopee, Zalora, TikTok Shop, and Shopify.

You will be responsible for supervising a team of Content Associates, ensuring the timely and accurate execution of product listings, maintaining content quality standards, and supporting content optimization initiatives. You will also collaborate with cross-functional teams to streamline workflows, improve team productivity, and ensure consistent delivery of content requirements across multiple brands and platforms.

As a Content Team Lead, you will take charge of:

• Team Supervision & Management: Supervise and guide a team of Content Associates, managing daily workload distribution, task prioritization, productivity, and performance
• Content Operations Management: Manage the day-to-day creation, publishing, maintenance, and optimization of product listings across multiple e-commerce platforms, ensuring accuracy, completeness, and timely execution
• Quality Assurance: Implement and maintain content quality standards and QC processes to ensure consistency, accuracy, and compliance with brand and platform guidelines
• Content Optimization: Monitor and drive improvements to ensure Content Scores and Key Attribute Fill Rates meet established targets at the SKU level
• Project & Campaign Coordination: Coordinate content related projects and campaign requirements, ensuring timely delivery of product listing updates and other platform specific requirements
• Process Improvement & AI Integration: Identify opportunities to streamline workflows and introduce AI-powered tools and automation to improve team productivity, efficiency, and content execution
• Performance Monitoring & Reporting: Track team productivity, content quality metrics, and project timelines, providing regular progress updates and recommending corrective actions where needed
• Cross-Functional Collaboration: Coordinate closely with internal stakeholders to address content related concerns and ensure alignment on deliverables and timelines across PH, SG, and MY

Requirements

• Bachelor's degree in Marketing, Business, Communications, E-commerce, or a related field
• At least 3-5 years of experience in e-commerce content operations, product listing management, or a related field, preferably with experience in team supervision
• Strong knowledge of e-commerce platforms such as Lazada, Shopee, Zalora, TikTok Shop, and Shopify, including product listing requirements and content optimization best practices
• Ability to supervise and guide a team, manage workloads effectively, and ensure timely delivery of tasks and projects
• Good understanding of content quality assurance and product information management
• Strong organizational, project management, and time management skills, with the ability to handle multiple brands, projects, and competing priorities
• Detail oriented, analytical, and results driven, with strong problem solving skills and a continuous improvement mindset
• Excellent written and verbal communication skills in English, with the ability to collaborate effectively across teams and stakeholders
• Advanced proficiency in MS Excel or Google Sheets; familiarity with basic HTML and Adobe Photoshop is an advantage
• Experience with project management tools such as Asana is a plus
• Familiarity with AI-powered tools and workflow automation, with the ability to identify and implement solutions that improve team productivity and operational efficiency

Benefits

• We pride ourselves on creating visuals that both inspire and perform. At Intrepid, design is part art and part science — we'll help you elevate your creative talent through our strong merchandising and e-commerce expertise, complemented by ongoing design and AI training to help you create work that truly makes an impact
• You will see your work - for some of the leading brands in the world - featured across marketplaces and social platforms
• We offer hybrid working to strike the right balance between being in the zone delivering great work undisturbed, and spending time with your colleagues to bond and learn together
• We provide you with the best designer tools (PC/laptop/macbook and Adobe suite) you need

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your standard job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in‑class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That's why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.