Content Moderator (For Pooling)

ECAM Technologies Corporation; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Day 1 HMO for you and two dependents

Annual Salary Increase

Additional Leave Credits

Job summary

ECAM Technologies Corporation in Pasig, Metro Manila, is seeking Video Analysts to join their team. This role involves monitoring media investigations, responding to customer inquiries, and ensuring high-quality work in a fast-paced environment.

Candidates should possess a high school diploma and prior experience in customer service. Attention to detail and proficiency in Microsoft Outlook are essential. The position offers benefits such as early HMO coverage and potential salary raises.

Qualifications

• Familiar with third shift work in a 24/7 department.
• Ability to handle detailed incident reports.
• Must pass a background check.

Responsibilities

• Check emails for assignments.
• Monitor incidents based on location.
• Respond to emails and answer calls during assigned hours.

Skills

Attention to detail

Customer service skills

Ability to multitask

Computing skills

Strong communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Video software

Job description

ECAM is looking for talented individuals like you! You must have an eye for detail and a passion for customer service. ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.

Job Highlights

• Day 1 HMO for you and two (2) of your dependents.
• Annual and Performance Based Salary Increase
• Additional Leave Credits

Duties & Responsibilities

• Check Emails for assignments
• Work Monitoring incidents based upon location
• Respond to any necessary emails
• Gather details for requests during your assigned email hour
• Answer all calls during your assigned phone hour
• Enter requests into Queue Systems (Airtable/Stealth Hub)
• Review, download, and send assigned requests
• Communicate with Account Executive/Customer Success Manager/Clients when necessary
• Inform IT of issues related to cameras/recordings by creating tickets when necessary
• Send final investigation details to Client

Job Requirements

• Ability to maintain the highest level of confidentiality
• Is familiar with working the third shift as this department is 24/7
• Amenable to working in the office as this is a work‑on‑site setup for select locations
• Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
• Ability to work closely with others
• Computer literate and excellent knowledge of video software
• Ability to follow written and oral instructions
• Adequate spelling and grammatical skills
• Ability to learn new software and procedures quickly
• Ability to compose detailed incident reports
• Ability to manage time and to multitask in a fast‑paced environment
• Ability to communicate with clients, Stealth staff, and law enforcement
• Self‑motivated
• Must be able to pass a background check

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer service or related role preferred
• Proficiency in Microsoft Outlook required
• Video editing experience preferred