Contact Center Team Lead & Performance Coach

ibex; Tagbilaran; On-site; PHP 279,000 - 390,600; Full time

Job summary

ibex is seeking a Team Manager in Tagbilaran, Bohol, to lead and motivate a team of technical support agents. The role involves ensuring adherence to service levels, coaching for skills development, and managing performance metrics. Candidates should have a minimum of one-year supervisory experience, strong leadership, and communication skills. This position offers an opportunity to impact team performance positively and enhance customer service standards.

Qualifications

• At least 1 year experience in the related field.
• At least 1 year experience as a Supervisor.
• Understanding of key performance indicators and employee motivation.

Responsibilities

• Provides direction and guidance for performance metrics achievement.
• Achieves, reports, and communicates metric goal attainment.
• Monitors and resolves performance or attendance issues.

Skills

Good oral and verbal communication skills

Good leadership, coaching and interpersonal skills

Good analytical skills

Team Player

Job description

ibex is seeking a Team Manager in Tagbilaran, Bohol, to lead and motivate a team of technical support agents. The role involves ensuring adherence to service levels, coaching for skills development, and managing performance metrics. Candidates should have a minimum of one-year supervisory experience, strong leadership, and communication skills. This position offers an opportunity to impact team performance positively and enhance customer service standards.