Interim Team Lead: Coaching & Performance

ibex; Muntinlupa; On-site; PHP 446,000 - 781,000; Full time

Job summary

ibex in the Philippines is seeking an Interim Team Manager to lead and coordinate a client account, ensuring service levels and professional call handling. The role focuses on directing performance, coaching agents, and driving metric attainment while maintaining high standards of customer service.

It requires strong leadership and communication skills and the ability to work under pressure in a fast-paced environment.

Qualifications

• At least 1 year of supervisory experience in a related field.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and meet targets.

Responsibilities

• Provides direction and guidance to guarantee consistent achievement of key performance metrics
• Coaches, mentors and develops agent team for skills expansion and promotional opportunities
• Monitors, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques
• Resolves escalated customer issues
• Holds team meetings on a regular basis with direct reports

Skills

Leadership

Coaching

Communication

Analytical skills

Job description

ibex in the Philippines is seeking an Interim Team Manager to lead and coordinate a client account, ensuring service levels and professional call handling. The role focuses on directing performance, coaching agents, and driving metric attainment while maintaining high standards of customer service.

It requires strong leadership and communication skills and the ability to work under pressure in a fast-paced environment.