Configuration Analyst (Arabic, Russian, French)

Visa; Manila; Presencial; PHP 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Visa is a world leader in payments technology, delivering innovative solutions to clients across more than 200 countries. We seek a seasoned project manager to oversee implementations for Visa client institutions and processors in the assigned region, ensuring delivery meets client expectations and regulatory requirements.

The role requires coordinating internal resources, guiding client engagements, and maintaining detailed plans and logs.

Qualificações

• Bachelor’s degree or advanced degree required.
• Experience in banking/financial services or technical support.
• Experience in managing project plans, status reports, and issues logs.
• Experience coordinating internal and external resources for project delivery.
• Experience troubleshooting and documenting technical issues.
• Experience in client consultative guidance and requirements gathering.
• Fluency in Arabic, Russian, and French.

Responsabilidades

• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors, and internal stakeholders.
• Represent client system and operational requirements to internal Visa organizations.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management monthly.
• Update and enhance internal support documents to assist internal and external stakeholders.
• Support biannual business enhancements and all Visa mandates.

Conhecimentos

Project management

Client guidance

Resource coordination

Troubleshooting

Communication

Formação académica

Bachelor’s Degree

Advanced Degree

Descrição da oferta de emprego

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary Manages Visa technical and business resources required to implement new and add-on Visa products and services. Establishes project scope and identifies opportunities to improve Visa processes and procedures. Gathers and documents project requirements and provides client consultative guidance on Visa regulations, fees, features, and functionality to structure an effective implementation. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution and/or product and process improvements. Prepares and maintains detailed project plans, status reports, and issues logs. Translates complex customer business requirements into internal technical language. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work. Key Responsibilities

• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors, and internal stakeholders.
• Represent client system and operational requirements to internal Visa organizations.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management monthly.
• Update and enhance internal support documents to assist internal and external stakeholders.
• Support biannual business enhancements and all Visa mandates.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
• Experience in banking or financial services industries or a technical support role.
• Experience in managing project plans, status reports, and issues logs.
• Experience in coordinating internal and external resources for project delivery.
• Experience in troubleshooting and documenting technical issues.
• Experience in client consultative guidance and requirements gathering.
• Fluency in speaking Arabic, Russian, and French

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• Experience in proactively identifying processing efficiencies and supporting system enhancements.
• Experience in representing client system and operational requirements to internal organizations.
• Experience in updating and enhancing internal support documents.
• Experience in supporting business enhancements and mandates.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.