Concierge/ Front Desk Officer

NSDMM Management Services Inc.; Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading company in the hospitality sector is seeking a customer service representative in Manila. The candidate will engage with customers, handle inquiries, and assist with event reservations. Applicants should possess a relevant degree and be equipped with excellent communication skills, with fresh graduates encouraged to apply.

Qualifications

• Experience or OJT in the front desk office is preferred.
• Fresh Graduates are welcome to apply.
• Mature, highly trainable, and well-mannered individuals are sought.

Responsibilities

• Interacts with customers to provide information and address inquiries.
• Handles customer complaints and assists in clerical tasks.
• Processes reservations for events and activities.

Skills

Excellent communication

Interpersonal skills

Personable

Education

Bachelor's Degree in Hospitality Management, Tourism, Mass Communications, Sports Science, Physical Education, Certified Gym Instructor

Job description

Job description

JOB QUALIFICATIONS

• Bachelor's Degree holder in Hospitality Management, Tourism, Mass Communications, Sports Science, Physical Education, Certified Gym Instructor, or any equivalent)

• Experience or OJT in the front desk office

• Personable and projects a professional image

• Mature, Highly trainable, Well- mannered

• Excellent communication and interpersonal skills

• Can start anytime

• Fresh Graduates are WELCOME to APPLY

JOB DESCRIPTION

• Interacts with a company's customers to provide them with information to address inquiries regarding products and services

• To deal with and help resolve any customer complaints.

• Reports directly to the Manager and assist in clerical tasks.

• Attend to customer queries, provide information and resolves customer complaints.

• Maintain the Customer Call monitoring Log and coordinate status of each item to all concerned person-in-charge.

• In charge of events inquiry and reservations by processing reservations for social hall, function and other activities.