Compliance Manager – Outbound Sales & Service (US Regulatory)

Pinnacle Intelligence; Muntinlupa; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Pinnacle Intelligence is seeking a Compliance Manager to interpret US regulatory requirements (TCPA, TSR, state DNC) and translate them into practical guardrails for BDC, QA, and product/engineering teams.

The role requires deep regulatory expertise, risk judgment, and the ability to lead audits and maintain compliance logs across campaigns and client contracts.

Qualifications

• 4–6 years in a compliance, QA, or regulatory role within call centers supporting US clients.
• Deep knowledge of TCPA, TSR, state DNC and call recording consent laws.
• Ability to interpret gray-area compliance questions and make defensible risk calls.
• Ability to lead call audits, maintain logs, and produce audit-ready documentation.
• Strong attention to multiple state requirements and deadlines.
• Clear written and verbal communication for cross-functional and client reporting.
• Comfort learning proprietary CRM, marketing automation, and dialer platforms.

Responsibilities

• Regulatory interpretation and risk judgment for campaigns and client contracts.
• Advise on consent standards and recording disclosures across states.
• Evaluate outbound scripts for required disclosures and legal alignment.
• Track licensing obligations and advise on expansion impacts before launches.
• Apply compliance knowledge to CRM, marketing automation, and dialer features.
• Translate findings into risk-based insights for leadership and clients.

Skills

Regulatory knowledge

Risk assessment

Audit & documentation

Attention to detail

Communication

CRM systems

Excel/Google Sheets

Tools

CRM platforms

Dialer systems

Excel/Google Sheets

Job description

About Pinnacle Intelligence

Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions designed to engage customers, accelerate sales growth, and elevate the entire auto retail value chain. Our mission is to revolutionize the automotive retail industry through intelligent technology, unlocking dealerships' full potential and setting new standards of efficiency, profitability, and market leadership. We are dedicated to powering the future of auto retail with AI, Data, and Automation, driven by intelligence at every turn.

Department

Operations - Compliance

Location

Alabang (On-site), Muntinlupa City, Metro Manila, Philippines

Position Summary

The Compliance Manager is Pinnacle Intelligence's subject-matter authority on US regulatory requirements governing outbound sales and service communications — TCPA, the Telemarketing Sales Rule (TSR), state Do-Not-Call and telemarketing licensing regimes, and call recording/consent law across one- and two-party consent states. This individual interprets how these regulations apply to Pinnacle's specific campaigns, scripts, and systems, and translates that interpretation into practical guardrails for BDC, QA, and Product/Engineering teams. The role's value lies in knowing where the regulatory risk actually sits — not simply confirming that logs and lists are up to date — and in exercising judgment on gray-area situations before they become violations.

Key Responsibilities

• 1. Regulatory Interpretation & Risk Judgment:
  Maintain expert-level, current knowledge of TCPA, TSR, state DNC, telemarketing licensing, and call recording consent law, and interpret how each applies to Pinnacle's specific campaign types and client contracts.
  Assess new or ambiguous scenarios (new campaign types, new states, new consent mechanisms) and render a risk judgment before launch, rather than relying solely on checklist adherence.
  Serve as the go-to interpreter when BDC, QA, Legal, or clients disagree on whether a practice is compliant.
• 2. Consent & Recording Standards Advisory:
  Advise on the correct consent standard (one-party vs. two-party/all-party) for any new state, campaign, or recording method, and explain the reasoning to non-specialist stakeholders.
  Evaluate whether call recording disclosures and consent flows genuinely satisfy legal intent, not just formal presence.
  Keep the state-by-state consent matrix current as an output of ongoing legal monitoring, not as a standalone task.
• 3. Script & Disclosure Judgment:
  Evaluate outbound scripts against required disclosures and prohibited-language rules, applying regulatory intent rather than a fixed checklist, since scripts vary by campaign and client.
  Diagnose root causes when call audits reveal disclosure or script deviations, distinguishing training gaps from genuine compliance risk.
• 4. Licensing Strategy:
  Track and interpret state telemarketing licensing and bonding obligations, and advise leadership on where new-state expansion changes Pinnacle's regulatory footprint before campaigns launch.
  Flag licensing implications early enough to shape go/no-go decisions, not just to file paperwork on time.
• 5. Product & Systems Compliance Expertise:
  Build and apply deep knowledge of how Pinnacle's homegrown CRM, marketing automation, and dialer tools handle consent capture, DNC suppression, and recording — enough to identify where system design itself creates regulatory exposure.
  Advise Product/Engineering on compliance implications of new features before build, translating legal requirements into system-level specifications.
  Judge whether a proposed tool change introduces new risk, and articulate why.
• 6. Advisory Reporting:
  Translate compliance findings into risk-based insight for leadership and clients — what's actually risky and why — rather than a raw metrics readout.
  Act as the trusted compliance voice in client inquiries or audits, backed by documentation maintained as a byproduct of the role's ongoing monitoring.

Skills & Qualifications

Required

• Experience: 4–6 years in a compliance, QA, or regulatory role within a call center, BPO, or outbound sales/telemarketing environment supporting US clients.
• Regulatory Expertise: Deep, current working knowledge of TCPA, TSR, state DNC laws, and call recording consent laws, with demonstrated ability to interpret and apply these to novel or ambiguous scenarios — not just confirm checklist compliance.
• Judgment & Risk Assessment: Proven ability to evaluate gray-area compliance questions and make defensible risk calls without always deferring to Legal.
• Audit & Documentation: Demonstrated ability to independently lead call audits, maintain compliance logs, and produce audit-ready documentation.
• Attention to Detail: Strong ability to track multiple state-specific requirements and deadlines without error.
• Communication: Clear written and verbal communication skills for cross-functional coordination and client-facing compliance reporting.
• Technical Proficiency: Comfortable learning and working within proprietary/homegrown CRM, marketing automation, and dialer platforms in addition to standard call recording systems and Excel/Google Sheets; able to translate compliance requirements into system-level specifications for Product/Engineering teams.

Preferred

• Experience supporting automotive dealership or automotive BDC clients.
• Familiarity with dialer compliance features (abandonment rate controls, DNC scrub integration).
• Prior experience working with internally-built or custom-configured CRM/telephony platforms (vs. only off-the-shelf tools like Five9, Genesys, etc.).
• Paralegal certificate, compliance certification (e.g., CFPB/consumer protection training), or related coursework.

Why Join Us?

• Own a critical mandate.
• Direct visibility to leadership.
• Work at the center of AI and automotive retail.
• Cross-functional exposure.
• Room to grow the role.