Compliance & Control Officer (Collections)

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Compliance & Control Officer in the Philippines to safeguard collections operations and ensure adherence to internal policies and regulatory standards. You will monitor quality, performance, and drive process improvements across early and late-stage teams.

The role requires 3–5 years in collections, banking operations, risk management, compliance or QA, plus strong analytical and communication skills and advanced Excel capabilities.

Qualifications

• Bachelor's degree in a business-related field is required.
• 3–5 years of experience in collections, banking operations, risk management, compliance or QA.
• Strong analytical, problem-solving and communication skills with meticulous attention to detail.

Responsibilities

• Oversee daily collection activities to ensure adherence to policies and regulatory requirements.
• Conduct regular reviews of calls, communications and documentation for quality and compliance.
• Prepare and analyze reports on collection performance, trends, and audit findings for management decisions.

Skills

Analytical skills

Problem solving

Communication skills

Attention to detail

Education

Bachelor's degree in business-related field

Tools

Microsoft Office

Excel

Job description

Department: Collections and ROPA Management

About the Role:

As a Compliance & Control Officer, you will play a vital role in safeguarding the Bank's collection operations. You will be responsible for ensuring strict adherence to internal policies and regulatory standards, monitoring quality and operational performance, and driving continuous process improvements across our early and late-stage teams.

Key Responsibilities:

• Compliance & Monitoring: Oversee daily collection activities to ensure full alignment with bank policies, standard operating procedures (SOPs), and regulatory requirements.
• Quality Assurance: Conduct regular reviews of collection calls, communications, and documentation to maintain high standards of quality and compliance.
• Reporting & Analytics: Prepare and analyze comprehensive reports on collection performance metrics, operational trends, and audit findings to support management decision-making.
• Process Improvement: Identify operational gaps, control risks, and inefficiencies, and proactively recommend actionable solutions.
• Cross-Functional Collaboration: Partner closely with team leaders and stakeholders to address quality issues and resolve operational challenges.
• Audit Support: Assist in internal audits, compliance reviews, and strategic process enhancement initiatives.

Qualifications & Requirements:

• Education: Bachelor's degree in a business-related field or a relevant discipline.
• Experience: 3 to 5 years of solid experience in collections, banking operations, risk management, compliance, or quality assurance.
• Skills & Competencies: Exceptional analytical, problem-solving, and communication skills, with a meticulous attention to detail.
• Technical Proficiency: Strong command of Microsoft Office applications, with advanced proficiency in Excel (e.g., data analysis, reporting tools).
• Work Arrangement: Adaptable to a fast-paced environment and willing to work on-site