Compliance and Broker Support Officer

Oxcel Group; Makati; On-site; PHP 701,000 - 841,000; Full time

Job summary

Oxcel Finance, based in Makati City with remote operations, seeks a Detail‑oriented Compliance, Broker Support & Live Chat Officer for a full‑time role. The position involves reviewing broker and loan files, onboarding, accreditation, and maintaining compliance while handling live chat and communications during working hours.

You will support brokers, monitor document expiry, answer inquiries promptly, and escalate issues as needed.

Qualifications

• Experience in Australian mortgage/asset finance
• File audit/compliance review experience
• Strong attention to detail and document verification
• Excellent English communication and fast responsiveness
• Independent, professional and accountable working style

Responsibilities

• Conduct broker and loan file audits and compliance reviews
• Check files for completeness, accuracy and regulatory compliance
• Identify missing, expired or inconsistent documents and compliance issues
• Follow up brokers on outstanding requirements
• Maintain audit records, compliance registers and reports
• Support broker onboarding, document verification and accreditation
• Monitor ongoing broker compliance and document expiry dates
• Assist brokers with operational and accreditation enquiries
• Keep broker records accurate across internal systems
• Manage Oxcel Finance live chat and respond promptly to enquiries
• Monitor and respond quickly to Google Chat and work emails
• Escalate compliance, technical or broker matters where required
• Take ownership of enquiries through to resolution

Skills

Broker support

Compliance

File audit

Attention to detail

English communication

Job description

Compliance and Broker Support Officer

Oxcel Finance

Makati City, Metro Manila, Philippines – Remote

Full Time | $1,000–$1,200 per month

About Oxcel Finance

Oxcel Finance is a growing Australian finance and broker services company supporting a national network of mortgage and asset finance brokers.

Compliance, accuracy and responsive broker support are central to how we operate. We are looking for a highly organised and detail-focused Compliance, Broker Support & Live Chat Officer who can help us maintain strong compliance standards while providing fast, professional support to our brokers and website visitors.

This is a hands‑on role suited to someone with experience in Australian mortgage broking, asset finance, compliance, file auditing or broker support.

About the Role

This position has three key areas of responsibility: Compliance, Broker Support and Live Chat.

A significant part of your role will involve reviewing broker and loan files, checking documentation, supporting onboarding and accreditation, monitoring ongoing compliance requirements, and identifying anything that requires correction or escalation.

You will also be an important point of contact for our brokers, assisting them with day‑to‑day questions, onboarding, accreditation and general support.

You will also help manage Oxcel Finance's website live chat. Because live chat is a real‑time service, being available and responding quickly during working hours is essential. You will need to monitor live chat, internal Google Chat and work emails consistently throughout the day, apart from scheduled breaks.

You are not expected to know every answer immediately. However, you should be able to acknowledge enquiries promptly, communicate professionally, investigate the matter and follow through until it is resolved or escalated to the appropriate team member.

Key Responsibilities

Your responsibilities will include:

• Conduct broker and loan file audits and compliance reviews

• Check files for completeness, accuracy and regulatory compliance

• Identify missing, expired or inconsistent documents and compliance issues

• Follow up brokers on outstanding requirements

• Maintain audit records, compliance registers and reports

• Support broker onboarding, document verification and accreditation

• Monitor ongoing broker compliance and document expiry dates

• Assist brokers with operational and accreditation enquiries

• Keep broker records accurate across internal systems

• Manage Oxcel Finance live chat and respond promptly to enquiries

• Monitor and respond quickly to Google Chat and work emails

• Escalate compliance, technical or broker matters where required

• Take ownership of enquiries through to resolution

Compliance & Attention to Detail

This role requires a genuinely strong eye for detail.

You will regularly work with important broker, client and compliance documentation, so we are looking for someone who is comfortable checking information carefully rather than simply processing it.

You should be confident identifying:

• Missing or expired documents

• Incorrect or inconsistent information

• Compliance gaps

• Documentation that does not match information recorded in the system

• Matters requiring further investigation or escalation

Accuracy is extremely important. Where something is unclear, we expect you to verify, ask questions and escalation appropriately rather than make assumptions.

Broker Support & Communication

We want our brokers to feel well supported.

You should be approachable, patient and professional while also being comfortable following up when something needs to be completed.

Good broker support means taking ownership of an enquiry, understanding what the broker needs, communicating clearly and ensuring the matter reaches an appropriate resolution.

Live Chat & Responsiveness

As one of Oxcel's Live Chat Agents, responsiveness is a key requirement of this position.

During your working hours, other than scheduled breaks, you will be expected to remain available and regularly monitor:

• Oxcel website live chat

• Google Chat

• Work email

• Internal notifications requiring action

Live chat enquiries should be acknowledged quickly. If you need time to investigate something, you should let the person know that you are checking rather than leaving the enquiry unanswered.

This role is therefore best suited to someone who is naturally attentive, responsive and comfortable working in an environment where communication can be fast‑moving.

About You

To succeed in this role, you should have:

• Experience in Australian mortgage/asset finance, compliance or broker support

• File audit/compliance review experience

• Strong attention to detail and document verification skills

• Excellent English communication and fast responsiveness

• Strong organisation, time management and follow‑up skills

• Ability to identify and escalation compliance issues

• Independent, professional and accountable working style

Highly regarded: NCCP/BID reviews, broker onboarding/accreditation, ASIC/AFCA/ABN/ACN checks, PI reviews, lender/aggregator portals, Equifax, ApplyOnline and live‑chat platforms.

Mandatory Work Environment & Equipment

As this is a remote and communication‑focused position, applicants must have:

• A dedicated quiet and private room suitable for professional calls and meetings

• Reliable high‑speed internet

• A workstation with a minimum of two monitors

• An eSIM‑compatible mobile device capable of receiving Australian SMS OTPs and calls when required

• A professional headset with clear audio

Working Hours

Monday to Friday

09:00 AM – 06:00 PM Melbourne Time (AEST/AEDT)

Consistent availability during these hours is an important requirement of the role.

Why Join Oxcel Finance?

You will be joining a supportive and growing Australian finance business where your work has a direct impact on our brokers and our compliance standards.

We provide ongoing training and exposure across Australian finance, compliance, broker onboarding, lender accreditation and broker support, with opportunities to take on greater responsibility as you develop.

We value people who take ownership of their work, communicate well, pay attention to the details and genuinely enjoy helping others.