Customer Success & Compliance Associate

MONEYME; Pasig; Hybrid; PHP 469,000 - 692,000; Full time

Benefits offered by this job

HMO on Day 1 + 1 free dependent

Vacation leaves 15 days

Sick leave 15 days

Birthday leave

Wellbeing initiatives

Team activities

Snacks in the office

Merchandise

Job summary

MONEYME in Manila is seeking a proactive Compliance Administration Officer for a full-time, day-shift role with hybrid work near Ortigas. In the first six months, you will support the Compliance team with daily admin tasks, then transition to the Customer Success team to broaden exposure in a fintech environment.

You will help with dispute resolution, regulatory reporting, and due diligence while maintaining high standards of confidentiality and integrity within a fast-paced financial services

Qualifications

• Previous administration, operations, or compliance support experience is preferred but not essential.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise multiple tasks and meet deadlines in a fast-paced environment.
• Intermediate Microsoft Office skills, particularly Excel and Outlook.
• Excellent written and verbal communication skills.
• High level of integrity and professionalism when handling confidential information.
• A collaborative attitude with a willingness to learn and continuously improve.
• Experience within financial services or a regulated environment is an advantage.

Responsibilities

• Provide day-to-day administrative support to the Compliance team.
• Assist with external reporting activities, including SMR and other ad-hoc reporting as required.
• Support the processing and management of Internal Dispute Resolution (IDR) cases.
• Perform Politically Exposed Persons (PEP) and Sanctions screening and maintain accurate records.
• Assist with IDR Privacy requests, ensuring documentation is complete and processed within required timeframes.
• Provide administrative support for External Dispute Resolution (EDR) and Regulatory Reporting (R&R) activities.
• Monitor and manage compliance task queues, ensuring work is assigned, tracked, and completed within service level expectations.

Skills

Administrative support

Compliance knowledge

Attention to detail

Time management

Communication skills

Integrity and professionalism

Team collaboration

Regulated environment experience

Tools

Microsoft Excel

Microsoft Outlook

Job description

About MONEYME:

MONEYME is a founder-led digital lender and Certified B Corporation™. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency.
We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional team.

What we are looking for:

We are looking for a proactive and detail-oriented Compliance Administration Officer to join our team in a full-time capacity.
In this role, you will spend your first six months supporting our Compliance team, providing day-to-day administrative assistance across key compliance functions. Following successful completion of this initial period, you will transition into our Customer Success team, where you will continue to build your career while gaining exposure to customer operations within a fast-paced fintech environment.
During your time with the Compliance team, you will support activities including dispute resolution, regulatory reporting, customer due diligence, privacy requests, and compliance task management. Your work will help ensure key compliance processes are completed accurately, efficiently, and within required timeframes while maintaining high compliance standards across the business.
This is an excellent opportunity for someone looking to develop a long-term career with a growing fintech company, gaining valuable experience across both Compliance and Customer Success.
This position is a day shift role with a hybrid work setup, requiring at least three days per week in our Ortigas office.

Responsibilities for this position include:

• Provide day-to-day administrative support to the Compliance team.
• Assist with external reporting activities, including SMR (Serious Matter Report) and other ad-hoc reporting as required
• Support the processing and management of Internal Dispute Resolution (IDR) cases.
• Perform Politically Exposed Persons (PEP) and Sanctions screening and maintain accurate records.
• Assist with IDR Privacy requests, ensuring documentation is complete and processed within required timeframes.
• Provide administrative support for External Dispute Resolution (EDR) and Regulatory Reporting (R&R) activities.
• Monitor and manage compliance task queues, ensuring work is assigned, tracked, and completed within service level expectations.
• Support the preparation, processing and response of simple IDR RHI cases.
• Maintain compliance registers, trackers, and document repositories.
• Prepare reports, spreadsheets, and documentation required by the Compliance team.
• Collaborate with internal stakeholders to ensure compliance administration activities are completed accurately and efficiently.
• Provide general administrative support and assist with other compliance initiatives as required.

To be successful in this role you must have the following:

• Previous administration, operations, or compliance support experience is preferred but not essential.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise multiple tasks and meet deadlines in a fast-paced environment.
• Intermediate Microsoft Office skills, particularly Excel and Outlook.
• Excellent written and verbal communication skills.
• High level of integrity and professionalism when handling confidential information.
• A collaborative attitude with a willingness to learn and continuously improve.
• Experience within financial services or a regulated environment is an advantage.

What’s in it for you:

MONEYME’s employees and culture are core to who we are. We know that without a high-performing and engaged Team MONEYME, we will not achieve our ambitious goals for the future. We are proud to offer a collaborative and fun work environment.

Some of the benefits & perks we offer for all our employees in Manila are:

• HMO on Day 1 + 1 free dependent
• 15 days of vacation leaves and 15 days of sick leave
• 1 birthday leave
• Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
• Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!
• Complimentary snacks in the office
• MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace
• Quarter champion awards & reward trips

At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.

MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.