Community & Operations Associate

OpenDoor Professionals; Makati; Hybrid; PHP 100,000 - 400,000; Full time

Job summary

A boutique business incubator in Makati is seeking a Community & Operations Associate who will act as the first point of contact for members and clients. The role involves building relationships, overseeing hub operations, and supporting business documentation. Candidates should have excellent organizational skills, strong communication abilities, and experience in community management. Join a collaborative team dedicated to fostering business growth.

Benefits

Collaborative team environment

Exposure to startups and SMEs

Mentorship directly from leadership

Opportunity for career growth

Qualifications

• Excellent organizational and multitasking abilities with attention to detail.
• Good business writing and verbal communication skills.
• Proactive, resourceful, and comfortable working in a dynamic environment.

Responsibilities

• Act as the first point of contact for hub members, partners, and visitors.
• Build and maintain strong relationships with clients and partners.
• Oversee co-working/hub experience ensuring spaces are client-ready.
• Assist in managing occupancy logistics as SHARVD expands.

Skills

Organizational abilities

Business writing skills

Interpersonal skills

Community management experience

Team collaboration

Job description

COMMUNITY & OPERATIONS ASSOCIATE

Location: Salcedo Village, Makati (behind Ayala Avenue)

Company: SHARVD

Setup: Hybrid

Salary: PHP 20,000

About SHARVD

Started in 2017, SHARVD is a boutique business incubator and outsourcing hub, supporting startups, SMEs, and international partners with business growth, compliance guidance, and network-building.

SHARVD is looking for a Community & Operations Associate who can strengthen their external-facing presence and ensure their community continues to thrive.

What They’re Looking For

• Excellent organizational and multitasking abilities with attention to detail
• Good business writing and verbal communication skills
• Able to prepare professional correspondence, reports, and client-facing materials
• High emotional intelligence and strong interpersonal skills
• Able to collaborate across teams and maintain professionalism under pressure
• Proactive, resourceful, and comfortable working in a dynamic environment
• Experience in community management, client relations, or operations is a plus

Key Responsibilities

Community & Client Relations

• Act as the first point of contact for hub members, partners, and visitors
• Build and maintain strong relationships with clients, incubates, and community partners
• Support client accounts with operational follow-ups (renewals, onboarding, feedback collection)
• Coordinate with the Communications Manager for smooth client communications and service delivery
• Draft and refine business correspondence, reports, and client updates to ensure professional communication standards

Hub & Ecosystem Operations

• Oversee co-working/hub experience: ensuring spaces are professional, welcoming, and client-ready
• Liaise with vendors, suppliers, and service providers for contracts, deliveries, and service quality
• Assist in managing occupancy logistics as SHARVD expands to new facilities (e.g., 7th floor)
• Support event logistics, workshops, and networking sessions to strengthen community engagement

Business Documentation & Compliance

• Manage templated contracts, NDAs, and standard forms for clients and vendors
• Track compliance requirements (permits, supplier docs, etc.) and liaise with SHARVD’s law firm when escalation is required
• Ensure accurate filing and monitoring of client agreements and renewals
• Prepare clear and accurate written reports and documentation for management review

Leadership & Executive Support

• Provide support to the Managing Director for strategic and operational follow-ups
• Assist with light executive tasks such as scheduling, meeting prep, and priority tracking
• Act as a bridge between leadership and the hub community for smooth information flow

Why Join SHARVD?

• Work in a collaborative and purpose-driven team that supports business growth and innovation
• Gain exposure to startups, SMEs, and international partners in a dynamic and entrepreneurial environment
• Work directly with leadership and be mentored in both operational and strategic aspects of business incubation
• Opportunity to grow your career in community and operations management