Commercial Banking Relationship Manager

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Commercial Banking Relationship Manager to serve large and middle market corporate clients in Metro Manila. The role focuses on cultivating trust, delivering tailored financial solutions, and growing profitable client portfolios in line with bank policies.

You will manage client engagements, coordinate with credit partners on loan packages and renewals, monitor credit quality, and contribute to positive customer experiences through collaboration

Qualifications

• College graduate preferably with a degree in business-related discipline such as Banking, Accounting or Finance.
• 3–5 years of experience in Commercial, Corporate, or SME Banking with direct involvement in client relationship management, account servicing, and business development.
• Solid knowledge of markets, credit and lending, operations, credit policies, risk management, and commercial banking products and services.
• Familiarity with Philippine regulatory standards and compliance guidelines.
• Proven ability to work effectively with commercial clients and deliver tailored financial solutions.

Responsibilities

• Portfolio Management – relationship manager is responsible for managing a portfolio of corporate clients and ensuring its profitability.
• Revenue and Income Growth – drives income and volume targets through business development respecting policy guidelines.
• Customer Care – ensures positive customer experience through feedback, market intelligence, and collaboration with product groups and operations.
• Loan Negotiation, Documentation and Administration – collaborates with Credit partners on loan packages and renewals.
• Monitoring Loan Portfolio Credit Quality – monitors credit quality and ensures compliance with credit policies and standards.
• People Management – trains the Service Associate on day-to-day activities to meet client expectations.

Skills

Client relationship management

Business development

Credit concepts

Commercial banking knowledge

Education

Bachelor's degree in Banking/Accounting/Finance

Job description

The Commercial Banking Relationship Manager is responsible in managing the needs of the large and middle market corporate clients. They are assigned to: (1) cultivate trust and partnership and be designated as one of the top bankers of their existing and potential corporate clients; (2) grow the profitability of its portfolio of accounts by providing timely and appropriate financial solutions to these clients; and (3) ensure positive customer experience with the bank, all within the bank’s policies and guidelines.

Core Responsibilities:

• Portfolio Management – Relationship Manager is responsible in managing a portfolio of corporate clients and ensuring its profitability. The RMs are expected to cultivate trust and partnership with their clients by initiating sales calls, client engagements, and visits to ensure that all their client needs are properly addressed in a timely manner and with adherence to regulatory and internal policies.
• Revenue and Income Growth – Relationship Managers ensures attainment of income and volume targets through implementation of business development strategies and initiatives that enhance the breadth and depth of product portfolio in response to corporate clients’ needs. This will help in achieving and sustaining competitive positioning in the market, resulting in optimization of customer satisfaction, retention and wallet share.
• Customer Care – Relationship Managers ensures positive customer experience with the bank by constantly soliciting customer feedback, competitive scan and market intelligence and working closely with the product groups, channels, operations, legal and compliance units in the bank toward the furtherance of this objective. The RM’s insights and close collaboration with the Bank’s internal units are key to relevant product development and service enhancement.
• Loan Negotiation, Documentation and Administration – Relationship Managers collaborates with Credit partners in structuring loan packages and on‑time line renewals. The RMs also negotiates line terms and conditions with clients then ensures complete documentation and set up of credit approvals. Likewise, the RMs also assist the Credit partners in presenting the account to the Bank’s credit approving bodies.
• Monitoring Loan Portfolio Credit Quality – Relationship Managers are responsible in monitoring the credit quality of loan portfolio and ensures full compliance with credit policies and standards. Should a loan deteriorate in credit quality or becomes past due, the RMs should strategize and pursue options for loan recovery. After exhausting all efforts, the RMs are responsible for passing on recovery efforts to the Special Account Management Department.
• People Management – Large Corporates Relationship Managers are responsible in training the Service Associate on day‑to‑day activities to achieve the client expectations and bank goals.

Qualifications:

• College graduate preferably with a degree in business‑related discipline such as Banking, Accounting or Finance
• 3–5 years of experience in Commercial, Corporate, or SME Banking within a financial institution, with direct involvement in client relationship management, account servicing, and business development to drive portfolio growth and cross‑selling opportunities
• Solid knowledge of markets, credit and lending, operations, credit policies, risk management, and commercial banking products and services
• Familiarity with Philippine regulatory standards and compliance guidelines
• Proven ability to work effectively with commercial clients and deliver tailored financial solutions